It Support Specialist I (Idabow Region)

Job Purpose or Objective(s): The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and resolving end user help requests.

Primary Tasks:

• Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
• Prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.
• Document all relevant end user identification information, including name, department, contact information, and nature of problem or request.
• Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.
• Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.
• Identify and learn appropriate software and hardware used and supported by our organization.
• Field incoming requests from end users via both telephone and work orders
• Perform other tasks and projects as assigned.

Required Education, Skills and Experience:

MINIMUM

• Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012
• 1+ years related work experience
• Knowledge of basic computer hardware, including PC, servers, switches, and routers
• High School Diploma or equivalent
• Technical training in help desk support, support technician, or help desk technician

You will report to IT Support Superviso r.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• (Benefits provided by the Choctaw Nation are based on employment classification)
• Free access to employee health clinic
• Accolade- Concierge Benefits Program
• Medical / Dental / Vision
• Free gym membership
• Employee prescription program
• Teladoc
• College tuition reimbursement
• Employee assistance program
• On Site Mammogram Services
• CNO Paid Life Insurance
• Wellness Program that equals savings on health insurance cost (Virgin Pulse)
• 401(K) with company match
• On Site Dental Clinics (Jet Dental)
• Free diabetes and hypertension monitoring benefit (Livongo)
• Maternity Care Program
• Short-term disability, long-term disability, and family leave
• Free lunch for casino & resort associates
• Pet insurance
• Paid vacation / sick time
• Earned wages access once per week

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure (https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-large-employers&sh=21c10ca05cb2) category.
• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work (https://www.hcamag.com/us/best-in-hr/best-places-to-work-2022/408534#winnersListSection) in the United States as selected by HRDUS
• Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates (https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-employers-for-new-grads&sh=21286c85cb23) .

Job Identification: 1063

Job Category: Information Technology

Posting Date: 05/18/2023, 1:09 PM

Job Schedule: Full time

Job Shift: Day Shift

On-Site/Remote: On-Site