It Support Analyst Jobs

Legacy Lifecare Inc. is a non-profit management resources collaborative, providing small-to-mid-sized organizations access to the infrastructure needed to succeed in today's complex world. With deep expertise in strategy, finance, operations and support systems management, Legacy Lifecare enables its not-for-profit affiliates to preserve their missions and identities while gaining access to sophisticated managerial services and collaborative opportunities ordinarily only available to larger organizations.
The organization was founded in 2019 by Chelsea Jewish Lifecare (Chelsea and Peabody) and JGS Lifecare (Longmeadow). Other organizations part of the Legacy Lifecare family include Deutsches Altenheim (West Roxbury) and Sisters of Charity - Halifax's Elizabeth Seton Residence and Marillac Residence (Wellesley). Together, these organizations own and operate six skilled nursing facilities, four assisted living residences and two independent living residences across six campuses in Massachusetts. Additional services include home health care, hospice and palliative care, and adult day health care.
We are seeking an IT Support Analyst to join our Metro Boston team!
Position Summary: The IT Support Analyst is responsible for support and maintenance of all the technology equipment and various software products used throughout the organization, as well as assisting in bigger projects across all of Legacy Lifecare. This position will be responsible and accountable for our technology systems, hardware, and managing IT daily operations.
Duties And Responsibilities

• All other duties as assigned.
• Responsible for companywide computer and phone systems (for staff and residents).
• Coordinate employee technology needs upon hire and at termination.
• Facilitate staff training for software (new products and upgrades).
• Responsible for ensuring equipment is serviced.
• Maintain inventory records on all computer equipment and software.
• Responsible for supporting staff with hardware and software needs and addressing problems.
• Manage the daily operation and support of company technology.

Qualifications

• IT Certifications a plus.
• VMware experience.
• Professional customer service skills.
• Must be able to push, pull, move, and/or lift and carry a minimum of 30 pounds.
• Excellent communication skills, both verbal and written.
• Microsoft - Office 2016, 2019, Microsoft 365, Windows 10, 11 Windows Server 2013 - 2016.
• 5+ years' experience working with computers, servers, networks, A/V equipment preferred
• Network printer support, computer hardware troubleshooting.
• Must be highly motivated, possess strong organizational skills.

Legacy Lifecare conducts extensive background checks and professional references are required for all potential employees. If selected for hire, you must be able to provide a recent physical and required immunizations including fully-vaccinated status for Covid-19.
Legacy Lifecare is an equal opportunity employer. All qualified individuals will be considered for employment without regard to race, color, religion, gender, sexual orientation, sexual identity or expression, genetics, national origin, age, disability, pregnancy, political affiliation, veteran status or any other status that is protected by local, state or federal law.
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