It Systems Support Analyst

ENERAL PURPOSE
The IT Systems Support Analyst performs a full range of system implementation and maintenance activities related to the School Department’s network and telecommunication systems and provides technical advice and support to users on all School-managed technology resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES
▪ Under general direction, performs the full range of system implementation and maintenance activities related to the School’s network and telecommunication systems.
▪ Performs daily operational duties, such as system backups, upgrades, etc.
▪ Provides technical advice and support to users on all School-managed technology resources.
▪ Evaluates, installs, upgrades and maintains Windows operating system, application software (MS Office) and other software such as Email, Antivirus, etc. for School PCs and all related equipment.
▪ Participates in evaluating and recommending new technologies that enhance and support the School’s technology plan.
▪ Provides technical support to School users in the appropriate use of technology, particularly as it relates to established School IT policies and government regulatory compliance.
▪ Works with vendors to resolve hardware and software maintenance and warranty related issues.
▪ May be required, on a scheduled basis, to provide 24x7 remote support.
▪ The ability to exercise good judgment and make sound decisions independently is essential.
▪ The ability to properly safeguard confidential and sensitive information is required.

QUALIFICATIONS
Education, Training and Experience:
Associate’s or Bachelor’s degree in computer science or information systems and five or more years of experience in an IT support role preferably in a municipal or school environment, or any equivalent combination of education and experience. Vendor certifications (e.g. MCP, MCSE (Microsoft), Google, CNA, CCIE (Cisco), A+, etc.) are a plus.

Required Knowledge, Skills and Abilities:
▪ Highly organized and energetic; able to effectively execute multiple projects simultaneously.
▪ Excellent communicator; able to clearly articulate and deliver message in verbal and written form.
▪ Well-versed in a wide spectrum of information technologies; keen insight to current IT trends, advancements and their effective use in municipal environments.
▪ Works well under pressure; rejects the stopgap fix and approaches problems with lasting, cost-effective strategies.
▪ Solid understanding of PC architecture and the Microsoft Windows OS. Ability to isolate and repair basic- and intermediate-level PC hardware and operating system problems.
▪ Excellent networked PC and peripheral troubleshooting skills.
▪ Intermediate knowledge of Google Docs and Microsoft Office. Ability to instruct users in the use of most common features.
▪ Demonstrated knowledge of Microsoft Windows Server network architecture and related services (e.g. DNS, DHCP, Identity, Print, Security, Time and Terminal Services, etc.).
▪ Demonstrated knowledge of Microsoft Active Directory administration and related tools .
▪ Demonstrated understanding of switched IP networks and core services
▪ Audio/Visual (HDMI, wireless sound systems, sound boards, lighting control).

Preferred Knowledge, Skills and Abilities
▪ Background with school applications (e.g. PowerSchool, SchoolMessenger, Adobe, public safety RMS, GIS).
▪ Advanced knowledge of G Suite (Google), Adobe, Visio, ProMicrosoft Exchange Server 2003/2007, Symantec/Veritas Backup Exec, Symantec Anti-Virus, Microsoft Server Update Services.
▪ WAN/LAN technology: HP/Aruba, Cisco switching platform and IOS, outside plant fiber and structured copper cable systems.
▪ Network Management: Design, Disaster Recovery, Advanced Routing, advanced knowledge of all OSI layers and relevant troubleshooting skills.
▪ RDBMS: Microsoft SQL Server.
▪ Development: Crystal Reports, Access, VB.Net, web skills.
▪ Telecommunications: Carrier services (T-1, PRI, etc.), Cisco IPT platform.
▪ Security: Firewalls and related services, IPSec, SSL, VPNs, PGP, WLAN encryption, PKI.
▪ Wireless: 802.1x (Wi-Fi and WiMax), Bluetooth, GSM, CDMA, mobility solutions.
▪ OS: Linux, Mac OS, Chrome OSWindows CE.

PHYSICAL REQUIREMENTS
The physical elements listed are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions:
● While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms.
● Frequent stooping, crouching, reaching, pushing, pulling, and repetitive motions are necessary as is medium physical labor, including lifting objects up to 50 pounds.
● Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

SUPERVISION
Supervision Received: Works under the general supervision of School Director of Information Technology.
Supervision Given: None.

SELECTION GUIDELINES
Selections shall be made on the basis of qualifications, ability, and dependability. Formal application, rating of education and experience, oral interview, reference check, and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

The job posting does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.