Senior Systems Support Specialist

Location: Bedford, MA

This Role:

The onsite Senior Systems Support Specialist role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Key Responsibilities:

• Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
• Deployment of new desktops, workstations, and notebooks as directed by use of Microsoft SCCM deployment tools
• Apply diagnostic utilities to aid in troubleshooting
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Field incoming help requests from end users via both telephone, ticket system, in person and e-mail in a courteous manner
• Assist senior members of team with department projects
• Build rapport and elicit problem details from help desk customers
• Install anti-virus software
• Performing preventative maintenance

Qualifications:

To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties.

Required:

• Experience with desktop and server operating systems, including Windows10, Azure and some 2016/19 Server
• Extensive application support experience with Microsoft O365, MS Intune, Client Side VPN connection software and Citrix connections
• 3-5 years related work experience

Preferred:

• Certifications in CompTia A +, Microsoft Certified Desktop Support Technicians

Benefits at LogixHealth:

We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events.

About LogixHealth:

At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states.

Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care.

At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service.

To learn more about us, visit our website https://www.logixhealth.com/.alth.com/.