It Supervisor - Data Center Operations

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

The Data Center Operations Supervisor is directly responsible for the performance of the Data Center Operations staff and the ongoing daily operations of the Data Center Computer Operations. This position will require supporting a team that provides service 24 hours a day, 7 days a week. To maximize leadership support for the DCO team, the core hours related to this position will likely include weekend and evening coverage, as well as 24/7 on-call requirements.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

MEMBER SERVICE: Ensures staff provides an exceptional member/customer experience to internal clients and communicates effectively with management, team leaders, and other team members within the department.

ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Communicate and maintain work schedule and time reporting records in Kronos. Conducts selection interviews and assists in hiring of team members. Oversee new employee training and orientation.

MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance, providing performance based feedback and career development mentoring. Completes thoughtful performance reviews for DCO team members. Identifies learning opportunities to strengthen employee knowledge, skill and ability. Ensures that employees have appropriate training and other resources to be successful in performing their jobs. Addresses employee disciplinary and/or performance problems according to company policy. Ensures that Data Center Management is informed of personnel and performance issues.

COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

SELF-MANAGEMENT: Demonstrates sound judgement, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to employees who show potential that may not come forward on their own.

COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

Oversees and administers the DCO staff and processes including successful completion of production checklists and procedures, special requests and the triage and monitoring of incidents for completeness.

Identifies delays in production processing and ensuring escalation and communication of production issues to appropriate support teams, service desk and management

Provides an environment where DCO staff is well-informed, supported and positioned to resolve the variety of issues encountered. Ensure communication logs, incidents, tasks reflect the most up-to-date information.

Plans, tracks, and oversees DCO team initiatives until completion.

Acts as a general point of escalation while overseeing and advising team members on communications between departments.

This is a full-time management/leadership position (45+ hours per week).

REQUIRED

• 1+ years’ experience as a Supervisor or demonstrated leadership role.

• Excellent verbal and written communication skills.

• Outstanding attention to detail, accuracy and quality of work; able to multitask in a fast-paced environment.

• Advanced skills in troubleshooting and analyzing issues to drive problem resolution quickly.

• Strong, proven interpersonal skills & ability to work well with people at all levels.

• Intellectually inquisitive nature with the ability to be open-minded to varying opinions.

• A positive “can do” attitude.

• Innovative, creative, and extremely responsive with a strong sense of urgency.

• Demonstrated strong leadership qualities.

• Ability to work a variety of different shifts, including days, nights, weekends and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.

• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion)

Recommended

• Familiarity with multiple Costco business areas.

• Basic understanding of Costco Computer Systems: iSeries, SAP, Kronos, Point-of-Sale

• Previous experience monitoring and troubleshooting critical systems.

Required Documents

• Cover Letter

• Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Range:

$106,000 - $145,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.