Director, Operations - Ohio Distribution Center

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we've sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we've sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are!

As the Director, Operations (OHDC), you are responsible for overseeing the day-to-day Operations for the entire campus. Setting strategic initiatives that support the GM's goals/vision, accountable for operations P&L, and provide coaching, and training a team of Shift Managers to meet established productivity requirements. Your goal is to ensure your team maintains the highest levels of safety, quality, attendance, performance, and engagement. Daily responsibilities will include hitting shipping SLA's, maintaining work standards, driving our Labor Management program, and ensuring Associate engagement remains a top priority. You will be expected to innovate new approaches, refine current processes, and grow efficiencies as we continue to grow and expand our distribution footprint. Most importantly you will be expected to maintain a focus on associate retention.

WHAT YOU'LL DO HERE

• Working with the Operations Mangers, this role will troubleshoot day-to-day problems and identify long-term resolutions
• This role will empower team members to deliver results against established goals and priorities, while creating an environment where everyone can do their best work
• Work to ensure that the OHDC is striving to have a local and national "Employer of Choice" status
• You will oversee all distribution operations at the OHDC (Ohio Distribution Center) campus, which is made up of 2 fulfillment center buildings (totaling over 1,000 employees with a footprint of more than 1.2 million square feet)
• Partner with HR to champion actions plans that come from our employee listening engagement surveys
• Ensure each building (each shift) operates with industry best practices in the areas of Efficiency, Customer Service, Quality and Safety
• Invest in training and development for teams and associates to grow internal bench strength and create healthy succession pipelines
• Conduct monthly listening sessions with various members of the team to understand areas of opportunity to increase engagement and retention
• Communicate clear goals, expectations, and standards to the Operations teams on an on-going basis, including varying levels of communication for direct reports, support teams, associates, cross-functional teams and executive level updates as needed.
• Ensure operational alignment with the deliverables with stakeholder groups: Procurement, HR, Training, Inventory Control, IT, LP & Facilities/Maintenance
• Ensure fiscal responsibility through labor and supply cost control
• In partnership with the GM and the OHDC Leadership group, the Director of DC Operations will drive the strategy, goals and priorities, down to the operations team, while maintaining an agile approach that allows us to adapt as business conditions change
• Partner with the Human Resource Department to facilitate development plans, reviews, interviews, hiring, terminations, and coaching
• Provide Managers and Supervisors with meaningful developmental opportunities through effective job rotations, projects, coaching and feedback
• Research operational inefficiencies and make procedural or systematic recommendations to other members of the OHDC Leadership team
• Collaborate with key partners on the creation of monthly and annual plans (budget forecast, labor planning and shipping SLA's)

WHAT YOU BRING TO THE TABLE

• Experience in an automated warehouse or manufacturing environment preferred.
• Demonstrated ability to manage a team, prioritize and deliver on KPIs .
• Structured Query Language (SQL) knowledge preferred.
• Attention to detail, problem-solving skills, and the ability to work under pressure in a fast-paced environment.
• Proven experience (5+ years) in inventory planning, demand forecasting, or supply chain management, preferably in a managerial or leadership role.
• Functional understanding of Microsoft tools including Excel, Word, PowerPoint and SharePoint.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and present findings to stakeholders.
• Bachelor's degree in supply chain management, operations management, business administration, or a related field.

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life, and AD&D, short- and long-term disability coverage, paid time off, employee assistance, participation in a

Crocs is an equal opportunity employer committed to a diverse and inclusive work environment.