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It Specialist Jobs

Company

US DHS Headquarters

Address , Springfield, Va
Employment type FULL_TIME
Salary $94,199 - $122,459 a year
Expires 2023-10-07
Posted at 9 months ago
Job Description

Duties

The primary purpose of this position is to function as a senior IT Specialist and lead complex IT work projects and assignments. The incumbent will provide analysis and advice on complex program related information technology (IT) issues or problems to meet agency missions. Duties performed:

  • Keeps abreast of changes in customer mission requirements through interaction with management in customer organization.
  • Provides technical support to computer personnel and users throughout the agency engaged in the development and implementation of the systems and subsystems required to meet the data processing needs of the agency.
  • Represents the customer support office in planning for the installation and implementation of new systems (e.g., upgrade to a new operating system).
  • Analyzes, designs, develops, customizes, and implements a wide range of complex hardware and software to support large-scale Local Area Network and Wide Area Network systems.
  • Manages special projects that have a significant impact on the delivery of customer support services.

Requirements

Conditions of Employment

  • You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
  • This is a Testing Designated Position (TDP) and is covered by the Department of Homeland Security Headquarters Drug-Free Workplace Program. The incumbent is required to sign a Condition of Employment form (for certain positions identified for drug testing) and must pass urinalysis testing, as required, prior to appointment, reassignment, or transfer; and employee will be subject to random testing while employed with the Department in a TDP.
  • One-year probationary period may be required.
  • License required: No
  • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
  • Complete the initial online assessment and USAHire Assessment, if required
  • Bargaining Unit Position: This is a non-bargaining unit position.
  • Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
  • A pre-employment drug test will be required.
  • If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
  • Permanent Change of Duty Station (PCS) Expenses will not be paid.
  • Promotion Potential: This position is at the full performance level.
  • Pre-employment physical required: No
  • You must be a U.S. citizen to apply for this position.
  • DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Qualifications

Applicants must demonstrate that they meet the Experience requirements as noted below.

You must have IT-related experience demonstrating each of the following four competencies:
(1) Attention to Detail- Implementing changes to IT systems;
(2) Customer Service - Recommending changes needed to address customer requirements;
(3) Oral Communication- Clearly communicating customers' needs to development teams; and
(4) Problem Solving - Troubleshooting customer issues to find a resolution.

AND

Specialized Experience: GS-12: Applicant must demonstrate one full year of specialized experience comparable in scope and responsibility to the GS-11 level in the Federal service (obtained in either the public or private sectors) performing the following duties:
  • Supporting IT projects related to delivery of customer service;
  • Recommending improvements to implementation plans for new systems;
  • Providing technical advice to others regarding IT systems; and
  • Analyzing existing databases to recommend upgrades.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Only the first five pages of your resume will be used to make an eligibility/qualifications determination.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final job offer to onboard, please complete the onboarding forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

Background Investigation: To ensure the accomplishment of its mission, the Department of Homeland Security (DHS) requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation for a Secret clearance as a condition of placement in this Noncritical Sensitive position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12654 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result.

Veterans' Preference: For more information on veterans' preference see http://www.fedshirevets.gov/.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Interagency/Career Transition Assistance Program (ICTAP/CTAP): This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp

  • Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Attention to Detail
  • Database Administration
  • Problem Solving
  • Decision Making
  • Flexibility
  • Reading Comprehension
  • Customer Service
  • Teamwork
  • Accountability
  • Stress Tolerance
  • Self-Management
  • Integrity/Honesty
  • Influencing/Negotiating
  • Technical Credibility
  • Reasoning
  • Interpersonal Skills
  • Infrastructure Design
  • Learning


In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Category Rating Procedures: If you meet the minimum qualifications, you will be placed in one of the following quality categories:
  • Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
  • Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis
  • Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

The Category Rating Process does not add veteran's preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). Veteran preference eligibles will receive selection consideration before non-preference eligibles within each quality category.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12020658

  • Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
  • Financial suitability
  • Any documentation from your agency that shows your current promotion potential.
  • Privacy Act
  • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
  • Equal Employment Opportunity (EEO) Policy
  • A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
  • Agency; and
  • A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    To apply for this position, you must submit a complete Application Package which includes:

    1. Your resume showing a detailed description of your job-related qualifications that includes beginning and ending dates with the month and year and hours worked per week (if less than 40) for each paid and non-paid work experience job title listed. Please limit your r?sum? to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

    2. Other supporting documents (only submit if applicable to you):

    • Are you claiming veterans' preference?
      • Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or other notice form
      • If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other required documentation based on your preference.
      • If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
    • Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit:
      • A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
      • A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
      • A copy of your latest performance appraisal including your rating; and
      • Any documentation from your agency that shows your current promotion potential.
    • Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
      • Position title;
      • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
      • Agency; and
      • Beginning and ending dates of appointment.
  • A copy of your latest performance appraisal including your rating; and
  • Answer the questions presented in the application and attach all necessary supporting documentation.
  • Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or other notice form
  • Position title;
  • Are you claiming veterans' preference?
    • Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or other notice form
    • If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other required documentation based on your preference.
    • If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
  • Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit:
    • A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
    • A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
    • A copy of your latest performance appraisal including your rating; and
    • Any documentation from your agency that shows your current promotion potential.
  • Reasonable accommodation policy
  • If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
  • Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Social security number request
  • Selective Service
  • Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request
  • Beginning and ending dates of appointment.
  • If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other required documentation based on your preference.
  • Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
    • Position title;
    • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
    • Agency; and
    • Beginning and ending dates of appointment.
  • Signature and false statements
  • New employee probationary period
  • To begin the application process, click the Apply Online button.
  • If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
  • How to Apply

    Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 08/14/2023 to receive consideration.

    PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

    The application process is as follows:

    • To begin the application process, click the Apply Online button.
    • Answer the questions presented in the application and attach all necessary supporting documentation.
    • Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
    • After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
    • If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
    • Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
    To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov). There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.

    To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://my.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodations for USA Hire

    Agency contact information

    Philadelphia Services Branch

    Address

    Department of Homeland Security Headquarters
    OCHCO/HRMS/MS #0170
    6595 Springfield Center Drive
    Springfield, VA 20598-0170
    US

    Next steps

    Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.

    Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

    To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

    We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.

    Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

    Note: This announcement may be used to fill additional vacancies during the next 90 days. This could result in a few or many vacancies being filled from this announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

  • After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing a detailed description of your job-related qualifications that includes beginning and ending dates with the month and year and hours worked per week (if less than 40) for each paid and non-paid work experience job title listed. Please limit your r?sum? to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

2. Other supporting documents (only submit if applicable to you):

  • Beginning and ending dates of appointment.
  • Are you claiming veterans' preference?
    • Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or other notice form
    • If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other required documentation based on your preference.
    • If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
  • Agency; and
  • A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
  • Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit:
    • A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
    • A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
    • A copy of your latest performance appraisal including your rating; and
    • Any documentation from your agency that shows your current promotion potential.
  • Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or other notice form
  • Position title;
  • If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other required documentation based on your preference.
  • Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
    • Position title;
    • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
    • Agency; and
    • Beginning and ending dates of appointment.
  • A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
  • A copy of your latest performance appraisal including your rating; and
  • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
  • If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you submit your application. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
  • Any documentation from your agency that shows your current promotion potential.


Help

This job is open to

  • Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
  • The public U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All U.S. Citizens