It Services Administrator (Managed Services)

IT Services Administrator (Remote)
***PLEASE ONLY DC, MD NORTHERN VA CANDIDATES APPLY***
Xpert IT Solutions is an IT Managed Services Provider in the Mid-Atlantic region. We are looking for a talented IT professional to join our client services team to support our IT Service clients.
POSITION OBJECTIVE
Management of company and clients IT environment and oversee the delivery and efficiency of tools and applications. This position will manage and facilitate the completion of clients support requests. This position will also manage the expectations throughout the process and strive to maintain high client satisfaction levels.
PRINCIPAL DUTIES

• Install and troubleshoot clients IT hardware and software.
• Perform scheduled or reactive onsite service calls to client locations in the Mid-Atlantic region.
• Proactively maintain and improve clients infrastructure including Cloud Services, servers, applications, network infrastructure, system monitoring, patch management, anti-virus, security solutions, backup, etc..
• Liaise with vendors and peers to resolve issues with tools and applications.
• Provide remote services to clients.
• Design and maintain process and procedural documentation of company tools, applications, and processes.

Analyze and solve various IT problems for clients and internally.

• Adopt continuous learning and improvement processes in all aspects of the position.
• Maintain high positive client and end user satisfaction and relationships.
• Keep up to date on the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.

QUALIFICATIONS

• A valid drivers license and reliable vehicle for client travel.
• Computer-related industry certifications.
• Experience working with clients and meeting their expectations a plus.
• Occasional overnight travel a possibility.

EXPERIENCE/SKILL LEVEL REQUIRED

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
• Demonstrated experience with web and Internet technologies.
• 2 years plus previous experience in IT administration and/or technical support experience, or equivalent.

WORKING CONDITIONS

• Some weekend and after-hours work for maintenance and client support emergencies.
• 80% remote work from home; 20% travel to client work sites.
• On-call requirements will be at least one week a month.