It Service Desk Specialist

Own Your Future.

Modern Technology Solutions, Inc. (MTSI) is seeking a IT Service Desk Specialist in Dayton, OH.

IT Service Desk Specialist with a Secret clearance will provide support to a Government Office at WPAFB, Ohio. The Specialist will provide specialized Information Technology (IT) and network administration in support of advanced IT infrastructure development. Their primary focus will be to provide Windows Server and Active Directory support. Alternatively, they will also provide technical advice on advanced IT and networking issues. They will interact daily with Information Technology/Cybersecurity Teams, Program Managers, and industry subject matter experts across multiple domains (air, space, cyber) to assist the government with technical assessments and strategic planning. This position is an in-person position and will be co-located with the Government Office at WPAFB, Ohio.

Why is MTSI known as a Great Place to Work?

• Optional zero deductible Blue Cross/Blue Shield health insurance plan
• Values: Our first core value is that employees come first.  We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry. 
• Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
• 100% Employee Ownership: we have a stake in each other's success, and the success of our customers.  It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.  
• Track Record of Success:  We have grown every year since our founding in 1993
• Flexible schedules
• Semi-annual bonus eligibility (July and December)
• Great Benefits - Most Full-Time Staff Are Eligible for: 
  • Starting PTO accrual of 20 days PTO/year + 10 holidays/year
  • Flexible schedules
  • 6% 401k match with immediate vesting
  • Semi-annual bonus eligibility (July and December)
  • Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
  • Up to $10,000 in annual tuition reimbursement
  • Other company funded benefits, like life and disability insurance
  • Optional zero deductible Blue Cross/Blue Shield health insurance plan
• 6% 401k match with immediate vesting
• Other company funded benefits, like life and disability insurance
• Up to $10,000 in annual tuition reimbursement
• Starting PTO accrual of 20 days PTO/year + 10 holidays/year
• Interesting Work:  Our co-workers support some of the most important and critical programs to our national defense and security.  

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance.

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com.

• Front line position to accept customer incoming support calls and gather information using exploratory questions.
• Manage support tickets using support ticket management system.
• Provide frequent statuses to customers while support tickets are prioritized and completed.
• Provide excellent customer service throughout IT support process.
• Maintain professional behavior, with a customer service oriented mindset.
• Utilize knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and computer hardware setup and troubleshooting experience.
• Light scripting and programming tasks and/or systems administration duties as assigned and as opportunities are presented.
• Clearly communicate and collaborate within and outside your immediate team.
• Support various networks, including NIPRNet and SIPRNet.
• Maintain inventory lists for IT equipment, in accordance with government regulations.

• Must have Security+ or be able to obtain within 90 days of hire date
• High School Diploma or GED Required
• 2+ years of experience required
• Excellent customer service skills
• Comfortable working 100% in-person at a government customer’s site, in unclassified and classified environments
• Must possess a can-do attitude and a desire to learn
• Must have strong communication skills - both written and verbal
• Must possess an ability to learn quickly and work under pressure in a fast-paced yet rewarding environment
• Must possess an active Secret security clearance.

Desired Qualifications:
• Desired to have an active TS/SCI clearance.
• Desired to have 12 months or more of experience in a SAP environment within the last 5 years.

Please Note: U.S. Citizenship is required.