It Onsite Field Technician

As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Technologies, Inc. - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Specific responsibilities include: effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today!

• 1+ years of experience in an IT support role
• Valid driver’s license and a good driving record
• Ability to multi-task and meet deadlines
• Experience troubleshooting computer hardware and networking issues
• Strong attention to detail and communication skills
• Must be able to attend a paid training class in College Station, TX
• Reliable transportation and valid driver's license
• Technical associates degree or equivalent experience
• Must be able to lift at least 50 pounds on a consistent basis
• Excellent customer service skills

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Company vehicle for work purposes
• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation and sick days