Field Support Technician (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a field support technician to support the hardware lifecycle programs functional area in providing field return, repair, and refresh.

Duties/Responsibilities:

• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
• No supervisory responsibilities but may provide guidance to new associates
• Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
• Understands key business drivers; uses this understanding to accomplish own work
• Solves a range of straightforward problems
• Analyses possible solutions using standard procedures
• Explains information to others in straightforward situations
• Solves standard problems by analyzing possible solutions using experience, judgment and precedents
• Maintains a troubleshooting tracking log ensuring timely resolution of problems
• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Required Clearance:

TS/SCI with poly (#ts/sci) (#polygraph)

Required Qualifications:

• BA/BS and 0 years of experiences, or a combination of education and work experience equivalent to 4 years
• Requires conceptual knowledge of practices and procedures

Ready to join our team? Apply Today!

Our Field Support Technician earn between $57,200 - $96,870 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Employee Assistance Programs (EAP)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Additional sick leave beyond what state and local law require may be available but is unprotected
• 401(k) plan
• Extensive employee wellness programs
• Medical/Dental/Vision coverage
• Disability Benefits (short term and long term)
• Tuition reimbursement program
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Paid Parental Leave
• Paid Caregiver Leave
• Adoption Reimbursement