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Pc Refresh Technician- Onsite In Middletown, Oh
Company | A.C.Coy Company |
Address | Middletown, OH, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Information Technology & Services |
Expires | 2023-10-14 |
Posted at | 7 months ago |
Location onsite- Middletown, OH
- Off Hours support for critical incidents
- Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools
- Creation and deployment of software packages and reporting through the desktop management system (SCCM)
- Makes suggestions to management on potential improvements in processes and standards
- Inventory management and tracking
- Responsible for site support ticket management, follow-up, and time management
- Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance
- Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies)
- Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate. Corresponding work to be documented within Remedyforce and should reflect the guidelines implemented by Service Delivery staff
- Collaborates and provides guidance to other team members where able
- Accepts and/or creates support tickets and works to resolve application, pc system, server, network, and various other technology issues
- Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data
- Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers
- Provides hands-on support for servers and switches as necessary under the guidance of the enterprise Server and Network Teams
- Wireless technologies
- Minimum 3 years’ experience in a technical field with
- Server and Network administration
- Active Directory
- Bachelor’s Degree in related field or equivalent experience
- Desktop technologies
- A+ certification
- Experience in manufacturing environment
- Microsoft Certified Systems Administrator
- Network + certification
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