It Junior System Administrator (Sioux Falls, Sd)

The IT Junior System Administrator is responsible for the implementation and support of technology infrastructure including hardware, software, and office systems. The Junior Systems Administrator must effectively diagnose issues and correct problems as well as provide the primary help desk support to users. A very strong teamwork and customer service attitude is critical as well as strong analytical, organizational, and communications skills. Must also be able to work independently.

RESPONSIBILITIES:

• Monitor daily IT operations and respond to any alerts.
• Performs other duties or special projects as assigned.
• Install and configure new servers, workstations, and other IT equipment.
• Maintain strict confidentiality.
• Keep detailed ticket notes throughout the lifecycle of the issue.
• Communicate plan, progress, and issues in a timely manner.
• Diagnose and resolve issues related to technical difficulties with hardware, software, and the network.
• Track, prioritize and document requests using an IT support request system.
• Actively contribute to ongoing process improvement.
• Develop and maintain technical documentation of systems and network.

QUALIFITICATIONS:

• Must have reliable transportation.
• VMware
• Ability and desire to provide excellent customer service to internal customers.
• Associate degree or higher.
• Information security
• Working knowledge of the following is desirable:
  • MS Windows operating systems and applications
  • Active Directory
  • VMware
  • Networking fundamentals
  • Information security
• 1+ years customer support/help desk experience.
• Strong communication, interpersonal, and analytical skills.
• Networking fundamentals
• MS Windows operating systems and applications
• Ability to work independently and in a dynamic environment.
• Active Directory

Billion Automotive offers a competitive benefits package to all full-time employees including health, dental, vision, life, and disability insurance and 401(K) with employer match. We also offer Paid Time Off (PTO), Paid Holidays, Employee Discounts, an Employee Assistance Program, and opportunities to grow and advance in your career!