Senior It System Administrator

Glanbia
Global IT Operations – Senior IT Operations Facilities System Administrator
Glanbia - Our Business
Glanbia is a global nutrition company and the global leader in the performance nutrition industry with a portfolio of performance and lifestyle nutrition brands. As a nutritional solutions provider in the B2B arena, we commercialise specialty nutritional, functional ingredients and precision premixes to meet our customer needs. Glanbia’s growth has been achieved both organically and via targeted M&A to scale positions and build into adjacencies in attractive segments aligned with our purpose.
B2C: each of our own brands has its own consumer appeal. We are the #1 global sports nutrition brand with a growing presence in lifestyle nutrition.
B2B: our portfolio of both nutritional ingredients and cheese products gives us strong market reach and customer relevance. We work closely with our customers to develop products that exceed their expectations.
D2C: our digital platforms enhance engagement with our consumers at multiple touch points throughout their purchasing decision journey. We will continue to connect with consumers through creative excellence and new digital layers of services.
Employing over 6,000 people across 32 countries, our products are sold or distributed in over 100 countries with total Group revenue of €4.2bn. We have three segments: Glanbia Performance Nutrition, Glanbia Nutritionals and Joint Ventures & Associates. Our shares are listed on the Irish and London Stock Exchanges (symbol: GLB). http://www.glanbia.com
The role
Responsible for the reliability and access of all distributed applications, server based systems, networks, and compliance of critical systems for all operations of the US West IT infrastructure and services for manufacturing and distribution, commercial offices and mobile /home works.
Directly reports to the Global IT Operations - Facilities & Site Operations US West Manager with matrix relationship to Global IT Operations team for standards, policies, processes.
Location
The base location of the roles will be in our Twin Falls office, with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.
Key elements of the role:
This is a journey-level position and is distinguished from the IT Operations Facilities System Administrator position that it is expected to have more advanced skills or specialized knowledge. This position is expected to function at a higher skill level and exercise more independence and judgment. This position may provide training to an Operations Facilities Systems Administrators. This position must demonstrate a wide variety of advanced experience system administration. The candidate must have demonstrated an ability to work independently and provide excellent customer service for classification at this level.
This position is distinguished from IT Operations Facilities Specialist in the lower level of autonomy, skill set, independent decision making abilities, and the proficiency of managing multiple projects and disciplines.
Main Accountabilities
Perform in a 24x7 multi-disciplinary technical team in the day to day systems administration, management and support of US West IT infrastructure services
Act in a key on-site (and regional) resolver group for support where necessary and acting as the link between Service Desk and Users
Provide IT operations’ services for regional IT infrastructure and services
Ensure all global IT operations standards and policies are adhered to
Log and track all incidents, problems and change requests
Perform key on-site (and regional) administration of H/W and S/W rollouts
Operational services include:
Act as the main contact for application support for various regional distributed applications
Maintain regional server base equipment such as servers, switches, SANS, and other devices
Regional application support for various distributed applications
Assist in the regional implementation and documentation of various systems to include servers, switches, SANs, and critical software applications
Maintain and monitor procedures for all regional antivirus systems
Maintain and monitor procedures for all regional server and critical system backups
Regional assistance in monitoring, planning, and coordinating the distribution of Glanbia client/server software and service packs
Regional hardware build activities, in coordination with Deployment/Technical Projects/Infrastructure Projects team
Regional software deployment of Glanbia standard builds to clients and servers
Perform regular regional maintenance functions to assure maximum performance and reliability
Regional assistance in monitoring, planning, and coordinating network security measures in order to protect data, software, and hardware in coordination with Network/Security team
Regional telephony administration
Regional site access control administration
Regional planning and implementation of new and existing hardware and software
Regional infrastructure support including weigh bridges, scanners, kiosks, voice picking, etc.
Assist in licensing and other documentation efforts as directed
Regional and on-site incident resolution as escalated from Service Desk when required
Train people in computer system use
After hours support on a rotational basis
Support for the delivery of local projects to agreed designs, timeframes and budgets
Access and identify appropriate solutions to be integrated into regional operations and make recommendations for implementation in coordination with Deployment/Technical Projects/Infrastructure Projects team
Deliver increased “IT Fluency” across the user landscape through initiatives specifically designed to increase user awareness, proficiency and efficient use of the IT tools available
Create and maintain good technical documentation
Perform in a high-performance culture underpinned by a focus on excellence, innovation, feedback and winning together. Recognise and celebrate success
Demonstrate continuous learning and improvement, as well as collaboration and sharing knowledge and ideas freely
Live the Glanbia values and hold self and others across Glanbia accountable for demonstrating the behaviours that underpin those values
Requirements
Qualifications
3rd Level relevant technical qualification and trouble shooting and architectural experience in a global organisation
Experience
Excellent working knowledge of servers, networks and equipment, personal computers, laptops, and peripherals
Strong interpersonal and communication skills (both written and verbal), to include speaking clearly and persuasively in positive or negative situations
Ability to work with minimal or no supervision while remaining productive at all times
Result focused and oriented toward accomplishment of team goals
Ability to work within a regional IT operations team environment
Function as a team with a regional approach to IT Operations
Deliver IT services locally and regionally
Prioritisation of work
Relationship management with regional users and wider GBS teams
Key Relationships
Global Technology Services teams (Infrastructure & Service Design, Global Service Desk)
Key Business Unit stakeholders
Service Delivery Managers
Competencies
Leadership
Collaboration
Self- Directed
Prioritization
Managing
Planning
Forward Thinking
Troubleshooting
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
At Glanbia our culture will celebrate individuality, knowing that together we are more.