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Dispatch Specialist- Sioux Falls, Sd (Work From Home Option Available)
Company | Lumen |
Address | , Sioux Falls, 57104, Sd |
Employment type | FULL_TIME |
Salary | $12 - $21 an hour |
Expires | 2023-06-26 |
Posted at | 1 year ago |
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
A Dispatch Specialist at Lumen is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed. You will provide updates and status information on the progress of work and escalating as appropriate. This is a Term Full-Time position.
POSTING DATE: 4/13/2023
POSTING CLOSES: 4/28/2023
**This is a term full-time position.
The Main Responsibilities
- Ensure that service orders and repair tickets are processed accurately.
- Utilize systems to monitor workflow and load the work to qualified technicians.
- Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
- Evaluate and reassign work to available technicians as needed.
- Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
- Work to monitor and regulate work volumes.
- Applies job skills and company policies and/or procedures to complete assigned tasks.
What We Look For in a Candidate
- High School, GED or equivalent education and relevant experience
- 2+ years of related experience
Requisition #: 289418
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
12
21
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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