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Field Support Engineer Jobs

Company

Revvity
Address , Remote
Employment type
Salary
Expires 2023-08-01
Posted at 10 months ago
Job Description
JOB SUMMARY
This position will serve as a multifaceted Field Support Engineer to provide professional field service, maintenance, and technical support on EUROIMMUN manufactured or distributed instrumentation and products and their affiliated companies. This position is also responsible for responding to emergency calls to ensure quality service and customer satisfaction.
Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.
KEY RESPONSIBILITIES
  • Maintain positive, professional communications with customers and colleagues.
  • Other job duties as assigned.
  • Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
  • Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies in good condition and working order.
  • Make travel arrangements in accordance with Travel Policy.
  • Attend professional trade exhibitions as requested.
  • Responsible for verification of instrument performance prior to releasing the device to the end user.
  • Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services in a timely manner by managing installed systems within the scope of customer’s service contracts.
  • Completely and correctly document all activities in accordance with the company service policies and procedures and FDA requirements.
  • Maintain a working knowledge of EUROIMMUN (including affiliated companies) instrumentation, products, techniques and technical issues by attending training and professional development opportunities as needed.
  • Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner, ensuring minimal downtime for customers to all instrumentation distributed by EUROIMMUN and their affiliated companies.
  • Provide training and technical support to customer on the proper use and maintenance of equipment as needed.
  • Protect the company’s assets.
  • Installation, relocation, and decommission of instrumentation distributed by EUROIMMUN (including affiliated companies) at customer sites.

BASIC QUALIFICATIONS
  • Two years experience as a field service representative, laboratory medical scientist or related field.
  • Bachelor's degree in in Biology, Biomedical Engineering or other related life sciences or technical discipline; or equivalent military training; or vocational education, with emphasis on instrumentation and computers. AND

PREFERRED QUALIFICATIONS
  • Customer-oriented and strong interpersonal skills.
  • Strong computer skills (Microsoft Suite and basic networking).
  • International travel may be required.
  • Frequent overnight and may include weekend travel, if needed.
  • Comfortable in presenting training and information seminars to customers.
  • Strong verbal and written communication skills.
  • Exhibits high level of critical thinking abilities.
  • Well-organized and able to function independently with minimal supervision.
  • Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays.
  • Able to work in all areas of the laboratory.
  • Field based position.
  • Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations.
  • Enthusiastic demeanor with a can-do attitude.

OTHER REQUIREMENTS
  • The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
  • The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must frequently lift and/or move heavy instruments with weights up to 50 pounds.
  • The employee will be regularly required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
  • Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.