Desktop Support Specialist Jobs

Image experience is must

Bachelors degree is required

:

• Follow up on new and outstanding requests and provide timely solutions
• Triage, own and resolve Tier 1 Service Desk requests via Jira ticketing system, Slack phone/video conference or chat, following documented processes
• Update, Manage and monitor internal assets database, following documented processes, to ensure accurate inventory records for all computer equipment, including retail stores
• Maintain internal and end user facing technical documentation
• Troubleshoot and support video conferencing equipment in onsite conference rooms according to documentation
• Follow documented and established escalation procedures to remove blockers, highlight efficiency opportunities, identify issues with processes, and suggest policy changes
• Provision applications according to documented processes to ensure compliance and fiscal responsibility.
• Triage, troubleshoot and resolve hardware, software issues.
• Provision and retrieve hardware, ensure asset records are accurate, and track logistics as part of documented onboarding/offboarding processes
• Provide first touch resolution for 80% of requests while meeting established SLAs.