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It Clinic Supp Speclist 2
Company | Sonrava Health |
Address | Orange, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-05-19 |
Posted at | 1 year ago |
The IT Clinic Support Specialist 2 works both independently and collaboratively with other members of IT to solve problems and provide excellent service. The IT Clinic Support Specialist 2 is expected to learn and maintain a working knowledge of all hardware and software applications used at our company with a goal of resolving problems on the initial calls from our dental offices. Follow-through to resolution and accurate recording of information and data are a fundamental part of the job responsibility.
- Associates Degree and additional years of related work experience may be substituted for Bachelor's Degree
- Field trouble and information request calls and email from users
- Review outstanding problem list periodically to assure all problems are being addressed according to their level of severity
- Willingness to pursue a technical certified in relevant disciplines for this role
- Place and track service calls to vendors, and document vendor progress and resolution
- Document new issues and contribute to the teams knowledgebase
- Complete special projects as assigned by the Tech Support Supervisor
- Basic Network Troubleshooting skills
- Bachelor's Degree in an IS related field of study preferred and 1 year of related work experience
- Identify trends and exceptions by reviewing call tracking information
- Resolve user problems on initial call. When necessary, escalate calls to the appropriate second level support personnel
- Excellent phone communication and problem solving skills
- Must be available to work (Rotating Shifts) M-F 6am-8pm + Sat 600am-430pm + Sun 7am-430pm
- Enter caller information into call tracking application database
- Provide status to users and IT personnel on the progress of problem resolution
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