Insidetrack Coach Jobs

Are you ready to apply your coaching skills to make a positive, measurable difference in people's lives? Do you believe in the power of education? InsideTrack, widely recognized as one of the most innovative and mission-driven organizations in postsecondary student success, is looking for talented full-time coaches to join our remote team. InsideTrack is a nonprofit organization that’s passionate about helping all learners achieve their education and career goals through the transformative power of coaching. Since 2001, we’ve served more than 2.6 million students, partnering with over 250 institutions and organizations to directly improve enrollment, persistence, completion and career readiness. Our growing organization offers a culture that promotes diversity and inclusion, job fulfillment, personal growth, and work-life balance. Join us in our mission to expand our impact as we improve lives and create social change.

The role: InsideTrack Coaches work with undergraduate and graduate students all over the country, delivering our suite of coaching services via a range of media (phone, text, email, mobile technology). Since our students come from all backgrounds and walks of life, we’re focused on continuing to build and foster a team as diverse as the populations we serve. As a Coach, not only will your students benefit from your coaching, but you’ll grow as a result of this challenging and rewarding career.

What The Job Entails

• Using coaching skills to support students in overcoming roadblocks to their educational success
• Coaching prospects and students on developing a plan to achieve their academic and career goals by assessing their values/goals, needs, and obstacles
• Maintain accurate student information and required partnership qualitative insights in contact management systems
• Connecting client partner value propositions to prospects and students by sharing relevant insights and information
• Engage with a vibrant company culture dedicated to inclusion, learning, and student impact
• Contribute to strengthening client universities by partnering with your manager and team to identify insights and recommendations for improving the student experience
• Achieve performance results consistent with team benchmarks and client expectations
• Use good judgment in escalating student situations to management
• Working with HBCU/PBIs
• Improve your coaching skills and manage your performance by pinpointing areas of growth, actively pursuing your professional development
• Provide exceptional customer service, leaving a positive impression of the university and coaching with each student; this includes responding promptly to voicemails and emails in accordance with team guidelines
• Assist students with career choices as individuals make decisions on returning to college and/or career paths, particularly related job displacement or career change
• Support students in achieving their personal and professional goals of enrolling in college, successfully completing their degree and/or starting a career
• Outreach students via telephone, email, texting, mobile app and social media to build relationships and to improve the student experience, increase engagement with coaching, and support partnership goals - including but not limited to student retention, enrollment conversion, or career outcomes
• Deliver engaging, motivating, and informative coaching through multiple modes of communication to meet student needs
• Using Consultative Sales to guide prospective students through the decision-making process
• Assisting prospective students in effectively navigating admissions and enrollment processes to ensure they meet critical deadlines
• Build meaningful relationships with diverse student populations, which can include adult learners, first-generation college students, returning students, etc.
• Communicate professionally with client counterparts
• Working closely with the client university staff to create a cohesive experience for students as they navigate the enrollment process and complete their coursework
• Maximize the success of your assigned roster of students by: 1) navigating our internal platform to maintain current student information; 2) prioritizing student outreach; 3) managing your time effectively

What Makes a Strong Coach

• Strong customer service skills
• Sharp critical thinking skills with sound judgment
• Experience earning a degree - Bachelor's degree required
• Excellent presentation skills and comfort representing the client university and InsideTrack in all interactions
• Excellent phone, email, and texting communication
• Belief in the value of education and the power of coaching to make a difference
• Growth mindset when approaching challenges
• Ability to shift between individual contributor and team contributor
• Self-driven to achieve success and engage in a community in a remote environment
• Comfort delivering and receiving constructive/critical feedback
• Ability to balance speed and efficiency with high-quality work
• Motivated to exceed expectations, meet deadlines, and hit targets
• Passion for serving the needs of students with a variety of backgrounds, challenges, and goals

This role is open to fully remote applicants based on certain conditions (see more details in the “Workplace” heading below).

Rewards: Benefits include: health, dental, vision, flexible spending account, matching 401(k), and a very generous holiday and vacation package. For Coaches with the skills and drive to take on more responsibility, InsideTrack offers an exciting career path. In addition, our company sponsored in-house coaching certification program allows our Coaches to push themselves and take their coaching ability and understanding to even deeper and richer levels.

Compensation: $45,000 Annually (Non-Exempt)

Career Path Opportunities: Coaches are eligible for promotion to Student Success Specialist & Coach after completing Coach Certification and accruing at least 18 months of employment tenure.

Our workplace culture is designed to allow you to be effective in your role while also thriving outside of work, and we encourage people to find the best way to strike their own work-life balance.

If you would like to learn more about the 20-year history of InsideTrack, as well as review videos of our coaching in action, please check out our InsideTrack Impact Report here .

At InsideTrack, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. As part of InsideTrack’s ongoing commitment to Diversity, Equity, and Inclusion, and in recognition of the many ways that individuals may be negatively impacted by systemic oppression we believe that these communities must be centered in the work we do. InsideTrack believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We welcome diverse applicants with a variety of life experiences and encourage all to apply! We are an EEO/AA employer.

To Apply: Please submit your letter of interest, current resume and answer all application questions.