Inside Sales Specialist (Remote)

About SimpleTire

SimpleTire is a B2B technology-enabled platform that connects all the participants in the tire industry to drive better consumer experience and improve efficiencies. Manufacturers, distributors, tire installers, national retailers, clubs and fleets all engage on the SimpleTire platform to help deliver an improved experience to the online consumer - all the way from researching to buying to installing tires.

Proprietary technology, actionable data insights and unique talent all relentlessly focus on reinventing tire replacement to make it "way simple, way better." The company's business model links tire manufacturers, tire distributors, national retailers, and 20,000+ installation partners across the country into one seamless e-commerce network, providing consumers access to an unparalleled inventory of tires from hundreds of brands and an all-in-one tire replacement experience. SimpleTire sells tires in all categories, including Passenger, Light truck, Commercial, Agriculture, OTR, Industrial, ATV, Antique, and various specialties.

Three primary sales channels include:

• Fleets and special programs with installers and distributors
• B2B channel servicing national retailers and clubs, and
• Direct to Consumer business led by our flagship site (simpletire.com),

One of the fastest growing companies in the tire industry, SimpleTire has been recognized as the best place to work for 2 years in a row. It is our commitment to creating an inclusive and highly collaborative work environment that facilitates the sharing of new ideas. A special family-like culture that celebrates diversity and brings together experts in technology and the tire industry in an agile, fast-paced environment filled with innovation.

SimpleTire partnered with Dealer Tire in 2018 and has grown more than 3x since then. SimpleTire currently operates as part of the Dealer Tire Family of Companies.

For more information, please visit: www.simpletire.com.

About Dealer Tire

Dealer Tire was formed out of a family business that was founded in 1999 by the then owners of the former Mueller Tire & Brake, a Cleveland-based retail chain founded in 1918. Today, Dealer Tire’s core business manages replacement tire and parts programs for more than 20 automotive OEMs in the U.S. and China. It serves more than 8,000 automotive dealerships from nearly 40 distribution centers across the U.S. Dealer Tire’s enterprise also includes leaders across the automotive reconditioning, ecommerce and vehicle protection & warranty industry segments through its family of companies. In October 2018, Bain Capital Private Equity acquired Dealer Tire.

For more information about Dealer Tire, visit www.dealertire.com.

About Bain Capital Private Equity

Bain Capital Private Equity pioneered the value-added investment approach. Bain Capital partners with management teams to help build and grow great companies. Bain Capital's success is built on a highly rigorous approach utilizing deep industry/company insights and a significant investment in the resources and expertise to drive strategic and operational transformation at our companies.

The Bain Capital global team, which now operates in eleven offices on four continents, has made more than 1,100 primary and add-on investments that have generated consistently strong returns. Collectively, more than 10 percent of our private equity funds’ commitments come from our professionals, far in excess of industry convention and reflective of both our strong principal investor mentality and confidence in our ability to generate industry-leading returns.

For more information, please visit https://www.baincapitalprivateequity.com.

KEY SimpleTire FACTS

• 160 employees
• SimpleTire is a remote-first company; employees in over 25 states across the country
• 3x growth in last 5 years

Accolades

• 2022, 2019 Tire Business Best Places to Work Finalist
• "A kind of Uber or AirBnB for buying new tires." - Philadelphia Business Magazine
• 2022, 2020 Philadelphia Inquirer Top Workplaces
• "Fastest-growing Automotive Brand in America!" - Inc. Magazine
• 2018 Inc. Magazine Fastest-Growing Privately Held Companies in America
• 2019 Inc. Magazine Fastest-Growing Privately Held Companies in America
• "The most innovative retail concepts ever" - Forbes Magazine

SimpleTire CEO

Karthik Iyer is the President and CEO guiding the growth strategy for the business.

He believes in the power of passionate people forming winning teams. Iyer joined Simple Tire in 2020 as President to accelerate the growth strategy and has successfully doubled the team and grown revenue over 40%. Prior to SimpleTire, Karthik served as a VP of a high growth technology company, CMO for a software startup, senior leader in a $60Bn global ecommerce and technology company. His experience spans powerful global brands such as Dell and Reckitt Benckiser, and includes innovation leaders in their categories such as Dyson.

Karthik completed a Master of Business Administration in Marketing and Entrepreneurship at University of Texas at Austin - Red McCombs School of Business

Position Overview

The Inside Sales Specialist is responsible for providing customer service and sales support to our growing B2B business, including independent tire retailers, collision and automotive repair shops, fleet, farm, and industrial businesses utilizing our OnDemand eCommerce platform. The special order sales specialist is responsible for responding to inbound calls from B2B customers and making outbound calls to generate new business.

A successful candidate will have a track record for providing excellent customer service and supporting business development. Prior experience in customer service and sales in a fast paced retail or wholesale environment required, automotive and tire experience is a plus.

Job responsibilities:

• Supports key account managers and sales management and helps identify new target accounts and opportunities
• Provides service and support to our Partner Program customers, offering a world class customer service experience. Resolves all major customer service issues.
• Provides secondary support for customer service issues for order tracking, pricing discrepancies, product mis-ships, and all other customer related issues.
• Answers incoming Sales Calls/Emails; Respond to customer inquiries.
• Supports the Partner Program Management Team to identify additional sales opportunities from existing customer base.
• Monitors and responds to requests from our internal Call Center messaging Channel (slack)
• Sales opportunities
• Monitors and identifies inventory & pricing issues from OnDemand site.
• Partners with Installer Relationship Team to foster additional OnDemand
• Performs outgoing sales calls to potential customers (approx 10% of time) generating leads and converting new customers.
• Monitors competitors’ activity and partners with account managers to respond to opportunities
• Other Duties as assigned

Qualifications

Minimum Job Requirements

• Demonstrated proficiency with Microsoft Office or Google Office Suite
• High school diploma or GED required
• 2+ Years in Customer Service and/or Sales
• Bilingual skills are a plus (English/Spanish)
• Auto/tire experience preferred

Knowledge, Skills And Abilities Required

• Perseveres with energy and drive, does not give up before accomplishing goals.
• Hands-on Multitasker; able to handle a high volume of support issues. Thrives in a fast paced, high growth environment.
• Strong communication skills; friendly/pleasant demeanor over phone and email.
• Self-sufficient. Able to work independently and make decisions with minimal supervision.
• Adaptable, flexible, and resilient – works well under pressure, responding resourcefully to change, and able to bounce back from challenges and setbacks.
• Organized and detail oriented.

Working Conditions and Physical Effort

• Talking through the computer for many meetings and one-to-one conversations
• Ability to sit for long periods of time.
• Continuous viewing of a computer monitor and data entry.
• Travel as necessary (<10%).

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