Information Systems Analyst I

Class Summary

Under general supervision, performs professional information technology work pertaining to the development, design, programming, testing, implementation, modification and maintenance of computer programs and applications across multiple platforms and technologies; provides professional support and administration for assigned programs and applications; troubleshoots, researches and resolves application problems; and provides professional technical support for users, including help documentation and instructions.

Examples Of Job Functions

• Plans, implements and monitors software-based database security.
• Examines manual and/or older systems to identify functionality issues; establishes integration points between software applications.
• Analyzes and corrects operational problems to ensure the smooth operation of specific application systems.
• Designs and creates programming work plans; tests programs; analyzes, troubleshoots and resolves performance, integrity, security, access and other issues/problems.
• Develops recommendations for selection, acquisition, deployment and upgrading of applications and programming tools as assigned.
• Selects and integrates software packages into existing City applications using current technology to improve the business model.
• Develops and maintains software documentation and user instructions.
• Programs and designs the City's Internet/Intranet websites.
• Customizes and modifies existing software applications.
• Performs other related duties as assigned.
• Attends and participates in meetings; serves on committees and task forces.
• Identifies opportunities to develop and enhance operational efficiencies and recommends new hardware, software, tools, equipment and methodologies to expedite and/or enhance existing processes.
• Communicates with vendors and contractors to research products and services; performs cost/benefit analyses; participates in project budget development.
• Continuously communicates with supervisor regarding the status of assignments and projects.
• Creates and demonstrates application prototypes for discussion with users; solicits and documents feedback; makes design corrections; ensures proper interfaces with other systems, including electronic interfaces where applicable.
• Participates on less complex applications development, enhancement and integration projects; develops software configurations and specifications.
• Designs, writes, tests, and maintains application software using a variety of operating systems and modern programming languages in order to improve City business systems.
• Interviews users to analyze client needs; gathers user information in order to define business requirements; creates and presents alternatives and solutions using diagrams and documentation.
• Communicates assigned information technology activities with other departments and divisions as needed.
• Provides applications-related training to end-users, employing a variety of software and methodologies to create instructional presentations; organizes and coordinates meetings to inform and instruct groups and/or individuals regarding custom software.
• May perform systems and network analysis as an ancillary duty.
• Provides professional technical support for users regarding application issues; resolves technical problems; communicates with department managers and staff regarding issues.
• Responds to Webmaster contacts and mail; trains departmental clients to do web postings and content updates.

Minimum Qualifications

Open Entry Requirements:

(Open-entry applicants must meet all requirements when they apply.)

• Education: A Bachelor's degree from an accredited four-year college or university with major coursework in computer science, information systems, or a related field.
• Substitution: An equivalent combination of education, training and experience may also be qualifying.

EXAMINATION DETAILS

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a City of Spokane employment application online by 4:00 p.m. on the filing cut-off date.

Upon request, at time of application, City of Spokane will provide alternative accessible tests to individuals with disabilities that impair manual, sensory or speaking skills needed to take the test, unless the test is intended to measure those skills.

The examination will consist of an online, multiple-choice test, with weights assigned as follows:

• Multiple-Choice Test 100%

EXAMINATION DETAILS:

This is an online examination and will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided.

A link to the Information Systems Analyst I examination, with instructions, will be emailed prior to 4:00 PM Pacific time on Thursday, August 31, 2023. Please note that this email will be sent from FastTest ([email protected]). The test will be available for log-in from 4:00 PM Pacific time on Thursday, August 31, 2023, until 4:00 PM Pacific time the following Tuesday, September 5, 2023.

NOTE: You may begin the exam at any time during the test period; however, once you begin, you will have 2 hoursto complete the examination. You may take the exam only once during the open recruitment period.

The examination may include such subjects as:

• Other Programming Languages
• Logic and Reasoning
• SQL Server Programming
• Design Patterns
• Data Processing / Data Structures

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.