Information Systems And Technology Analyst

THE OPPORTUNITY

The City of Pacifica is recruiting for an Information Systems and Technology Analyst to join our team. This position will perform a variety of routine and complex duties in support of City-wide information systems, security and technology operations.

The City of Pacifica is a beautiful coastal community, just south of San Francisco with an exciting opportunity. At the City of Pacifica, we are an equal opportunity employer and value diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. To us, equal opportunity employment is not just about compliance, it’s about who you are, how you can help our City and who you want to be. We are committed to creating an inclusive environment for all employees and community members.

If interested, we invite you to explore this opportunity with us, please note there will be a first review of applications will begin on June 5, 2023. Recruitment will close on June 18, 2023 by 11:59 PM PDT, so apply today!

THE DEPARTMENT

The Information Systems and Technology Division is responsible for the City's network infrastructure, cybersecurity, Help Desk support, and daily IT operations. The division supports a full-service city that includes City Administration, Police, Fire, Planning, Public Works, Parks, Beaches, and Recreation departments.

During COVID-19, the division successfully transformed the City into a remote workforce by rapidly deploying laptops, hotspots, VPN, and VoIP soft phones to staff. In addition, the City migrated to Office 365, launched an Intranet using SharePoint and deployed Microsoft Teams to improve communications. Many other successful projects have been completed in recent years, such as: Software-Defined Wide-Area Network (SD-WAN), Public Works Asset Management System, Public Records Act Request Portal, Document Management System migration, Police vehicle dashcam/mobile device terminal refresh, DNS records migration, addition of pacifica.gov e-mail addresses, and many others.

The division has several upcoming and exciting projects, such as:

• Phone system replacement
• Enterprise Resource Planning (ERP) implementation and upgrade
• Storage area network (SAN) upgrade for virtualization environment
• The City Hall Renovation Project
• Laptop and hardware refresh
• Security camera and access control system rollout

THE POSITION

This is a full-time, professional level position that requires significant administrative, analytical, and technical skills. This position serves as a technical leader, providing complex analytical support.

Duties may include but are not limited to the following:

• Ensure database security by preparing access and control policies and procedures and reviewing permissions on a regular basis.
• Work on systems and infrastructure conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with IT Manager and IT staff, end users, and vendors.
• Install, configure, maintain, troubleshoot, and monitor City-wide telecommunications systems including voice and data communications infrastructure and equipment; set up and maintain user accounts, access groups, extensions, and voicemail boxes; troubleshoot system-wide outages.
• Serve as a Disaster Service Worker, as required.
• Install, configure, maintain, troubleshoot, and monitor physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assist in infrastructure changes and upgrades to limit interrupted services.
• Monitor and maintain security control of City network and server infrastructure; configure and monitor security features and firewall rules; verify and ensure proper user accessibility; identify and address vulnerabilities; research, recommend, and apply security updates as needed.
• Respond to and resolve users’ inquiries and complaints and escalate problems or issues to vendor representatives as needed.
• Monitor disaster recovery and backup processes and schedules; verify that backups are successful and data can be recovered.
• Administer automated deployment of software and updates over the network.
• Stay abreast of new trends and innovations in technology related to systems, network, server, and telecommunications; research, recommend, and evaluate vendor solutions and technologies; implement improvements upon approval.
• Maintain information on scheduled systems maintenance, including upgrades and outages.
• Perform related duties and responsibilities as required and other duties as assigned.

Please refer to the attached job description for additional information.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education and Training

Graduation from an accredited four-year college or university with major coursework in Computer Science, Information Systems, or a closely related field.

Experience

Three (3) years of increasingly responsible information systems and technology programming, computer operations, networking or related experience.

Certifications

Microsoft, Cisco, CompTIA, or a closely related certification is highly desirable.

License

Possession and maintenance of a California Class C driver’s license and have a satisfactory driving record.

Please refer to attached job description for additional requirements.

The City's comprehensive benefits package includes:

Holidays: Thirteen (13) days per year.

Vacation: From 11 days per year

Sick leave: Accrual is one day per month, with no limit on accrual.

Retirement: The City contracts with CalPERS to provide a retirement plan that utilizes the formula of 2.5% @ 55 for "Classic members" or 2% @ 62 for "PEPRA members." Classic Members contribute 8% employee contribution plus 2.5% employer cost share for a total contribution of 10.5%. PEPRA members pay 6.75% employee contribution plus 2.5% employer cost share for a total contribution of 9.25%.

Insurance: The City provides its employees with a medical insurance allowance that allows employees to purchase medical insurance through either Teamsters Union #856 Health and Welfare or CalPERS medical benefits plan. Some plans require employee contributions. Employees with proof of qualifying health insurance coverage through another group health plan may qualify for a "Health In-Lieu Payment" when declining city coverage.

The City contributes toward a dental insurance plan and vision plan for employee and all eligible dependents.

The City pays premiums for:

• Long term disability insurance (to begin sixty days after onset of non-work-related illness or injury).
• Life insurance premium in the amount of $30,000.

Deferred Compensation Plan: Employees may participate in a pre-tax retirement savings plan.

Union Membership: This position is represented by Teamster Local #856 -Miscellaneous, and union membership is optional. Please refer to MOU for additional benefit information.

APPLICATION PROCESS

Interested candidates must submit a completed online employment application in CalOpps.org. Resumes in lieu of a completed application will not be accepted. Applications can be obtained online at https://www.calopps.org/city-of-pacifica.

Examination and Selection Process

Applicants will be assessed on the application submitted. Applicants will be screened to the most qualified and invited to the next step in the recruitment process which may include a panel interview and additional testing. The following information is provided for you to use as a reference and as a planning tool. Human Resources is unable to schedule make-up examinations.

Deadline to apply is June 18, 2023. Oral examination will be schedule for June 28, 2023.

Human Resources has the right to revise this process as needed based on business needs.

After a mutual interest has been established, the final candidate must pass a City of Pacifica background check which includes but is not limited to the Department of Justice fingerprinting scan, reference check, and more.