Systems Analyst I - Order Management Technology

Job Summary And Mission

This position contributes to Starbucks success by delivering and supporting Order Management technology solutions by enabling highly cross-functional, global, enterprise-wide strategic initiatives.

As a systems analyst I Order Management, you will support the design and development of technology and process solutions enabling key business capabilities that align with strategic company initiatives and improve operational efficiency. This early-in-career role supports requirements analysis, solution design, and process improvement initiatives. While supporting new technology and existing systems, an effective systems analyst I will develop subject matter expertise and gain valuable experience by partnering with senior analysts, technical resources, and business partners in supporting and delivering meaningful technology solutions.

Models and acts in accordance with Starbucks guiding principles.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Solution Design

• Gathers, analyzes and documents business requirements to support the design and development of technology and/or process solutions. Facilitates user story creation and backlog grooming in an agile delivery environment.
• Utilizes LEAN techniques to develop business process designs and improve operations via process re-engineering efforts
• Translates business requirements into product solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
• Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Considers overall user technology experience in thoughtfully designing engaging solutions.
• Utilizes agile delivery methodologies and participates on scrum teams in execution of solution delivery projects.
• Supports solution design utilizing user-centric design techniques, iterative solution design and prototyping.

System Configuration & Testing

• Performs application configuration in support of solution delivery initiatives.
• Supports solution testing efforts by configuring test environments, developing test plans, performing test execution, and validating test results.
• Supports data conversion. Performs the extract, load, and validation of converted data using SQL queries/out of the box reports.

Production Support

• Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts.
• Delivers training and performs knowledge transfer to team members as required.
• Utilizes reporting/query tools to write simple to moderately complex ad-hoc queries and create operational/analytical reports
• Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team.
• Provides 24*7 global support of critical systems while on Pager.
• Leverages subject matter expertise in analyzing and troubleshooting moderately complex system/user issues to drive resolution and complete root cause analysis.

Leadership

• Receptive and responsive to coaching and guidance from leaders and more experienced analysts. Seeks input and support as required. Begins working in an increasingly self-directed manner.
• Provides constructive input and perspective to team conversations.
• Effective interaction with business partners, responding quickly and thoroughly to issues and requests.

Summary Of Experience

• End-user support, documentation & training experience.
• Knowledge of supply chain operations & previous enterprise resource planning (ERP) experience preferred
• 0 - 2+ years of relevant experience
• Previous experience/Understanding of Data Analytics on Incorta/Tableau/EDW Platforms, AI/ML, data science principles and concepts is a great plus

Required Knowledge, Skills And Abilities

• Good oral and written communication skills enabling the presentation of proposed solutions and the delivery of effective end-user training.
• Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.
• Ability to balance multiple priorities and meet deadlines.
• Knowledge of SQL and ability to use ad hoc query tools, e.g., TOAD, SQL Plus, to troubleshoot system issues
• Previous Oracle ERP or other supply chain management system experience is a plus
• Strong analytical and problem-solving skills
• Utilizes user-centric design concepts in conjunction with agile development and testing processes to support development of highly engaging technology solutions.
• Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions.
• Basic understanding of systems development concepts.
• Ability to apply knowledge of multidisciplinary business principles and practices to support successful outcomes in projects and activities.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details

The pay range for this position may be narrower than that displayed, depending on where the work is performed.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to 2 days per week and leverage the office 3 days per week, on average.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].