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Incident Management Specialist Jobs

Company

Insight Global
Address Dallas, TX, United States
Employment type CONTRACTOR
Salary
Expires 2023-05-10
Posted at 1 year ago
Job Description

Must-haves:

  • Remedy experience (what they use but any similar ticketing system will work!)
  • Great communication skills – both verbally and written
  • Experience solving application issues
  • Willing to work Friday-Monday 1:30AM- 1:30PM
  • 3+ years in a command center environment
  • Experience monitoring alerts and incidents and escalating to the correct point of contact

Plusses:

  • Tidal or Control-M experience
  • Application Dynamics experience

Day-to-Day: Insight Global is looking for an Incident Management Specialist to join the Command Center team of an enterprise level Financial Services company in either Omaha, Nebraska, Or Southlake, Texas .This will be for their weekend shift, from 1:30am-1:30pm shift Friday-Monday. This person will be working with different internal teams to monitor and restore both application and infrastructure issues. They will monitor and detect incidents by using PowerShell scripting to monitor the health of their server operating system and their databases. This person will also be performing documentation and will verify logging of batch jobs to help solve different job failures.