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It Service Management Incident Managment Jobs

Community Strategist, It Service Management
By Atlassian At , San Francisco
Strong knowledge of the IT Service Management or DevOps solution areas, including Atlassian and competitor offerings
Demonstrated cross-team, project management experience including planning, scheduling, monitoring and reporting
Create experiences where members and partners are excited to participate, with an emphasis on growing and activating champions
Program manage a multi-faceted tactical approach across go-to-market teams (brand, product marketing, customer success, channel ecosystem, and more)
Experience gathering and analyzing data to understand the pros and cons of different decisions and options
Documentation and facilitation skills in leading and planning meetings, reviews, and retrospectives.
Incident Management Specialist Jobs
By The House of the Good Shepherd At Utica, NY, United States
Provide employee training to include Mandated Reporter, Incident Management, Investigation training and/or other identified trainings in areas of expertise.
Monitors program response to incidents relative to compliance with agency policy and procedure and regulatory / accreditation requirements.
Provides technical assistance for the Incident Module located in the Electronic Health Record (EHR).
Supervises the agency’s Internal Investigator.
Uploads and monitors investigation information within state oversight agency databases (i.e., NIMRS, WISR, ARTS).
Collect and analyze data from Incident/Allegation Reports to identify areas of potential risk.
Unit Manager - It Service Management
By American Honda Motor Co At , Marysville, 43040, Oh
Service Management to provide ITSM platform and ITSM process development and support services for several NA companies
Vendor Management of Managed Service teams supporting Service Desks and ITSM Application teams
Service Management (ITSM Program and Platform Management) Operations
Provide timely and quality Service Management delivery
5 - 10 years of Customer Support and IT Service Management ITIL Certified
Pay will be based on several variables that include, but are not limited to geographic location, work experience, education, etc.
Incident Management Specialist Jobs
By TechTriad At Winston-Salem, NC, United States
2 Years’ experience designing and executing incident/problem management processes
2 Years’ experience with an IT Service Management ticketing system
Project management and MS Office experience a plus
Assists the Incident/Problem Manager with preparing reports and metrics pertaining to incident/problem management
Contributes to planning and managing support for incident management tools and processes
Coordinate interfaces between incident management and other service management processes
It Analyst (Major Incident Management)
By ConglomerateIT LLC At Washington DC-Baltimore Area, United States
Required Qualifications - Knowledge, Skills and Abilities
·Ensures that incident management processes are efficiently and effectively followed within ISD
·Communicates operational issues to respective IT management, support teams, and incident communication managers
·Ensures continuous collaboration with IT Operations Management and other ISD areas or teams
·Ensures promptresolution and coordination of incident management activities during recovery efforts
·Updates and validates outage information in availability management tools for reporting and tracking purposes
It Service Management Jobs
By Cognizant At , Renton, 98055, Wa

Order to Cash Order Management

Paid holidays plus Paid Time Off

Major Incident Management Jobs
By ExemplarITS At Lansing, MI, United States
·Leveraging technology to issue all communications and providing key stakeholder management
·Supporting and nurturing process improvements and knowledge base improvements
·Continually maintaining and developing tools and resources to manage major incidents effectively
·Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
·Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
·Being accountable for resolving the outage via workaround or permanent fix
Senior Engineer - It Service Management
By GEICO At , Chevy Chase, 20815, Md $82,000 - $185,000 a year
Must have 2-4 years of experience with Service Management Platform Architecture, scaling, On-prem, PaaS/SaaS management and development/workflow automation.
Develop relationships with internal stakeholders to understand our users’ visions and how the service management platform can add value.
Provide technical support for planning, designing, developing, upgrading, installing, testing, implementing, and maintaining the service management platform
Perform advanced technical development work for integration with the service management platform
Must have between 2-4 years of enterprise service management platforms. Specifically BMC Remedy/Helix.
Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
Incident Management Coordinator Jobs
By State of South Carolina At Columbia, SC, United States
Intellectual disability and related disabilities
intellectual disability and related disabilities
Spinal cord injury and similar disability
spinal cord injury and similar disability
Manager It Service Management (Remote)
By BCD Travel Corporate At , Remote
Experienced in process management and support of ITSM processes and policies
Provide Management updates regarding Major Incidents
Support IT Service Management organization in fulfilling their overall business goals
Manager IT Service Management (
Manager IT Service Management, you will
Very good human and social skills, with high engagement and motivation
It Service Management Jobs
By Cognizant At , Dallas, 75254, Tx

We are looking for ITSM Management for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Must Have Skills IT ...

Senior Manager, It Service Management
By Zillow At United States
Develop and drive execution of IT Service Management roadmaps
Advocates for the adoption, business alignment, and improvement of all IT service management processes and activities based on enterprise standard methodologies
Drive and participate in incident resolution and operational process improvements, while maintaining exceptional end-user customer experience
3-5 years of technical leadership experience with a deep understanding of ITSM processes and practices
Proven experience in delivering support with an eye towards process improvement
Passion for customer service and strong engagement skills
It Service Management Analyst - Remote
By General Dynamics Information Technology At , , In $64,000 - $96,000 a year
- Monitoring and management of incident tickets, problem tickets, event management, knowledge articles, and service requests.
Experience with Problem Management root cause analysis.
Manage the Problem Management process, including:
- Ensuring adherence to Problem Management SLAs through ticket monitoring and escalation where needed.
- Conduct monthly meetings with client for the review of recent problem management activity.
- Creating and maintaining dashboards and reports within ServiceNow, that show trends for different KPI’s for various levels of Management review.
Incident Management Analyst Jobs
By Inserso At , Remote
Experience with people-coordination or project management efforts involving more than 10 individuals, including senior management
Experience documenting incident resolution processes, creating reports, and providing timely status to management
Experience in the incident, change and problem management process
Incident initiation, management of bridge calls, communications and escalations
Coordination with the Problem Management Team and Change Management Team
Distribute reports to technical team leads and management; participate in meetings to share metrics results
Incident Management Analyst Jobs
By Orion Advisor Solutions At , Omaha, Ne $90,784 - $140,617 a year
Background in Lean/Agile project management skills, methods, and tools.
Project management certification a plus (PMP, Scrum, other).
Minimum of 5 years experience in technical project management, IT Security, Site Reliability Engineering, or IT/operations analysis required.
Minimum of 3 years experience with PagerDuty or other incident response platform required.
Experience with Site Reliability and DevOps culture and principles preferred.
Minimum of 2 years experience with Power BI preferred.
Incident Management Specialist Jobs
By Insight Global At Dallas, TX, United States
Experience monitoring alerts and incidents and escalating to the correct point of contact
Great communication skills – both verbally and written
Remedy experience (what they use but any similar ticketing system will work!)
great communication skills – both verbally and written
3+ years in a command center environment
Willing to work Friday-Monday 1:30AM- 1:30PM