Incident Manager Jobs

Role: Incident Manager

Duration: Long Term Contract

Client: UHG (United Health Group)

Location: San Antonio, TX- Onsite

The Major Incident Manager will be responsible for reviewing IT processes in accordance to best practices. He or she should be a practitioner in the area, focused on IT Service Management functions, including but not limited to areas such as Incident Management, Change Management, Configuration Management, Service Catalog, Service Level Management, Problem Management, and Knowledge Management.Identifies and Contributes process evolution to develop and assist with implementation of continual service improvement cycles across all operational processes. Designs ITSM work flows as directed, creating efficiencies and delivery standards for all IT Service Management stakeholders.Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Responsibilities:

• Monitors and reports on adherence to defined ITSM processes.
• Examines root cause analysis reports to find trends supporting Problem Management.
• Serves as an ITIL Major Incident Management team member.
• Participates with cross functional teams that contribute to the definition of the processes, standards, and methodologies, as well as their adoption and governance.
• Responsible for the identification of integration points with other processes.Serves as a Major Incident coordinator/ Participates in the Major Incident Management process when required.

Mandatory Skills Description:

• ITILIncident Management Project Management ITSMService Now

Nice-to-Have Skills:

• Problem ManagementPeople ManagementChange ManagementStrong Communication Skills.