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Implementation Manager (Saas) Jobs
Company | Raft |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-02 |
Posted at | 10 months ago |
Raft is the intelligent logistics platform that’s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic UK-based technology company that’s fundamentally reshaping international logistics, we’re searching for a Customer Success Manager who is excited by the prospect of working in a rapidly growing scale-up. We have significant runway thanks to funding from leading US investor Bessemer Venture Partners (LinkedIn, Twilio, Shopify), alongside Episode 1 (Zoopla, Betfair, Shazam) and supply chain-focused fund Dynamo Ventures (Sennder, Stord).
- Create and manage implementation project plans for a portfolio of enterprise customers.
- Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects.
- Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases.
- Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarders.
- Strong experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment.
- Sound business judgment and decision-making abilities
- Excellent written and verbal communication to stakeholders
- The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes
- Great people skills and at ease communicating with stakeholders from all levels of an organization
- Knowledge/experience of the Freight Forwarding / Supply Chain / Logistics industry would be advantageous
- Work in a diverse and multicultural environment
- Work in a modern Product-led company where your contributions are valued and have real-world impact
- Get exposure to working with stakeholders on a global level across different industries
- Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
- Have the opportunity to work in a global market and compete with best in class companies who are on the front line of Machine Learning and Engineering developments
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