Implementation Experience Learning Specialist

Implementation Experience Learning Specialist

Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies, 18 State Payers, and 50 MCO Payers to ensure their compliance with changes in regulatory/compliance requirements and ongoing complexities. We make it easier for these organizations to work together and to manage their businesses while also getting paid as quickly as possible.

At Sandata, we are committed to creating a real and measurable Diversity, Equity, and Inclusion initiative. We will create a work culture where we are curious, celebrate, respect, and appreciate our unique diverse stories, and how we've come to where we are. We will do everything possible so that people know that we care about them as an individual and work to build equity in our people, systems, and processes. We are continuing to grow our efforts, and we will grow further together.

This position is remote and the candidate can sit anywhere in the United States.

We are seeking an implementation learning specialist to help plan and execute the delivery of learning and development programs for customer implementations. We are looking for a self-motivated individual who is a powerhouse of organization, passionate about learning, and eager to help customers succeed. If that sounds like you, we encourage you to apply.

Responsibilities may include, but not limited to:

• Communicating directly with participants at all levels and contributing to a positive learner experience by anticipating and responding to participant and facilitator needs
• Establishing relationships with a network of peers across the company to align on customer communication, learning and documentation strategies, practices, and schedules
• Coordinating and executing logistics for virtual and in person learning programs in Teamwork or Microsoft Teams to ensure a successful experience for facilitators, learners, and stakeholders
• Collaborating with subject matter experts (SMEs) to develop learning content with appropriate voice and level of depth for audience, topic and channel.
• Collaborating with Communications Manager to drive effective communications around our learning programs
• Gathering feedback on the quality of trainings from trainees, instructors, managers, and/or other stakeholders
• Helping with content development for our training web sites and in-app guidance
• Creating and analyzing reports to measure and improve the effectiveness of learning content, channels, and practices
• Managing the publication and distribution of learning materials
• Managing the delivery, tracking and measurement/reporting of employee learning programs to ensure they meet stated objectives

A successful candidate will demonstrate:

• Interpersonal and Customer-Facing Skills: Capable and confident facilitating large trainings, engaging with non-native English speakers; mindset of customer listening and service
• Project Management: Highly organized and proactive with strong planning skills, attention to detail, deadline orientation and follow-through
• Fluent in both verbal and written English
• Flexibility and Resiliency: Works well under pressure; comfortable operating in ambiguous, fast-changing environments
• Teamwork and Collaboration: Builds strong relationships with stakeholders; enjoys partnering with cross-functional teams and agencies to help ideate, co-create, and deliver engaging content
• Positive attitude: Contributes to a culture of inspiration, creative thinking, and fun in a virtual workplace
• Proficient in Microsoft Word, Excel, and PowerPoint

Qualifications

You must possess the minimum qualifications below to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• Bachelor's degree in Organizational Development, Human Resources, Organizational Psychology, Instructional Design, Educational Technology, Business, or other related fields
• Minimum 3 years of experience in Learning and Development or project management

Preferred Qualifications:

• Experience with sales tools and practices
• Proficient with Microsoft Teams, SharePoint, and familiarity with learning and content management systems
• Demonstrated success and experience in developing and delivering training content that follows instructional design principles
• Experience in the healthcare industry is preferred.
• Organizational change management experience
• Ability to complete data analysis, identify trends and recommend solutions

Sandata employees enjoy the following benefits:

• Health Savings Account
• Paid vacation, sick days, and holidays
• Company paid Life insurance and STD
• In-house product training programs
• Employee Assistance Program
• Medical, dental, and vision coverage
• Frequent employee events and fun social clubs
• Casual work environment
• Catalog of training courses for skills development
• Employee Resource Groups (BIPOC, LGBTQ, Women, Military Veterans)
• 401(k) Plan
• Remote work
• Paid lunch break
• Flexible Spending Account for health and dependent care
• BenefitsVIP/Health Advocate
• Tuition reimbursement & paid certification programs
• Career Pathing for every department
• Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance
• Maternity Leave
• Parental Leave
• Employee discounts and company perks

Sandata Technologies is an Equal Opportunity Employer M/F/Disabled/Vet