Imaging Specialist I Jobs

Overview
The Imaging Specialist I will process, order, and track images on behalf of LoanCare. The Imaging Specialist I will perform duties such as renaming, scripting, tracking, reporting and uploading to/from various systems. The Specialist will communicate and coordinate with external and internal resources to obtain the missing images and assist in meeting established metrics/service level agreement (SLA) standards.
Responsibilities

• Identify, research and correct process gaps (intra/inter departmental) timely
• Track missing images within Excel spreadsheets
• Process maps created by LoanCare’s IT department, review the image and provide the correct naming convention within the map
• Assist in projects and all other duties as assigned
• Assist team with obtaining missing mortgage-related documents from clientele and uploading said documents in the appropriate location
• Rename images uploaded by LoanCare clients with the old loan number to the LoanCare loan number (such as running scripts or manually renaming images)

Qualifications

• Ability to enter and extract data from a computer database. Ability to locate data in a computer database for the purpose of researching and resolving customer inquiries
• Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals
• Proficient use of Microsoft Word, Access and Excel is required
• Familiar with mortgage related origination documents
• Ability to work independently with minimal direction and to meet deadlines
• 1-2 years prior office services related experience (preferably mortgage related).
• High School Diploma or equivalent required
• Candidate must possesses a high level of attention to detail organizational skills and works to complete assignments under tight daily, weekly, monthly deadlines
• Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers. Demonstrated ability to provide excellent customer service

WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
Essential Functions
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching Others How To Do Something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 95% of time
Walking up to 5% of time
Occasional standing, stooping, kneeling, crouching and reaching
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.