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Ia Operations Assistant Jobs

Company

The Metropolitan Museum of Art

Address , New York, Ny
Employment type FULL_TIME
Salary $29.68 an hour
Expires 2023-07-20
Posted at 11 months ago
Job Description
About the Metropolitan Museum of Art
The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.
Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.
Respect: Engage one another with collegiality, empathy, and kindness, always.
Inclusivity: Ensure that all are and feel welcome and valued.
Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.
Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.
GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
You are responsible for the contribution entry and payment processing of the Museum’s gift revenue. You complete daily deposits with the Museum’s Cashiers Office, address processing issues, maintain database hygiene, and assist with the day-to-day administrative work of the Department of Institutional Advancement’s Operations teams. You provide superior customer service for the Museum’s large number of Members and Donors, as well as coordinate with Museum staff by email and telephone, to answer questions about donations and reconciliation.
PRIMARY RESPONSIBILITIES & DUTIES:
  • Complete cash and check deposits in the Museum;
  • Assist as needed with Operations phone lines and external email accounts;
  • Maintain and update donor records;
  • Other duties as assigned.
  • Produce and edit contribution receipts;
  • Database maintenance projects;
  • Review and process gifts from multiple channels in the Tessitura database;
  • Assist with other administrative work as directed by supervisors;
  • Contact members to obtain updated payment information;
  • Compile and file ancillary paperwork related to received gifts;
  • Run quality control and CSI reports in Tessitura as assigned;
EDUCATION & EXPERIENCE:
  • Strong knowledge of ticketing systems and fundraising databases (CRM) required. Experience with Tessitura is preferred;
  • Knowledge of project management tools such as JIRA, Confluence, Microsoft Project, or similar preferred;
  • Some familiarity with financial workflow preferred;
  • Prior data entry or cash handling/register experience preferred;
  • Demonstrated strong problem-solving skills, with the ability to troubleshoot customer service and technological issues;
  • Proficiency with Microsoft Office suite required;
  • Demonstrated capacity to work in a collaborative hybrid team environment, but also independently as needed.
COMPENSATION RANGE:
  • The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.
  • Pay Rate : $29.68/Hourly
Location Requirements
At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.
Benefits Offerings
The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.
  • A subsidized staff cafeteria
  • 25% discount for staff in Museum shops
  • Financial assistance for relevant coursework, seminars, and training programs
  • Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
  • Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
  • Long-term disability coverage
  • Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
  • Medical, dental, vision and life insurance
  • Commuter benefits (pre-tax income for parking or mass transit expenses)
  • Free financial-planning services
  • 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact .
The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.