Hr Content & Knowledge Manager

At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.

• Audit and Maintain Knowledge Document Relevancy - Create and execute secure audit process to ensure all knowledge management documents are consistently up to date and accurate.
• Technical Writing/Communication - Obtain process change info, interpret level/scope of changes necessary, simplify based on audience.
• Process Governance & Mapping, HR Expert & Focal Point - Obtain process change info, interpret level/scope of changes necessary, provide governance input to ensure compliance to established guidelines.
• Create and Maintain HR Employee Service Center- Assess employee needs and design website strategy to address needs and improve adoption of HR self-service tools. Maintain website documentation and relevancy.
• Knowledge Management - Obtain process details, create scripting, SOPs & DTPs, make updates based on org changes, obtain feedback on article quality and make changes as necessary.

• Manages tier 0 service level agreements and other metrics while providing outstanding employee and manager experience
• Leads content and knowledge continuous improvement projects focused on operational excellence
• Proactively collaborates with COE, HR Business Partners, People Technology, People Communications and other internal and external stakeholders to ensure content delivery excellence
• Plans and executes the curation and transformation of global and country specific knowledge content
• Ensures the translation of content in alignment with the company’s language strategy
• Project management experience a plus
• Ensures content meets the style and quality guidelines; ensure search capability is optimized
• Defines and manages knowledge content governance including content creation, review, publication, and retirement
• Keeps up to date with new and changing Human Resources policies and processes and leads the update and optimization of content changes

• Experienced working with HR digital content management within ServiceNow preferred
• Experienced working in a global multi-language environment, proven ability to interpret multiple concepts into globally and regional applicable information
• Proficient with content management technology
• High School Degree and Eleven Years Experience OR Associate's Degree and Nine Years Experience OR Bachelor's Degree and Seven Years Experience OR Master's Degree and Five Years Experience
• Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles
• Advanced communications and writing skills with the ability to translate complex information into employee centric content
• 5+ years of experience in content curation, authoring and management of content

• Global mindset with cross-cultural awareness and sensitivity, ability to interpret multiple concepts into globally and regional applicable information
• Ability to build strong, collaborative relationship with stakeholders
• Excellence organizational and planning skills
• Customer focused with the ability to effectively built trust and confidence
• Able to effectively balance the needs of multiple stakeholders

The salary range for this position is: $109,480.00 - $141,680.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.