Digital Knowledge Manager Jobs

Knowledge Management - Understand program/process details, create support responses, obtain feedback on article quality, and make changes as necessary.

Bachelor’s degree in Human Resources, Business Management, related field, or equivalent work experience.

5+ years of experience in content curation, authoring and management.

LumApps, Adobe Experience Manager (AEM), or similar content management experience preferred.

Experience with ServiceNow, Workday, Jira, or other case management platform.

Advanced experience with LumApps, Adobe Experience Manager (AEM), or similar content management platforms.

Understanding of Knowledge Management Systems

Drive collaboration and change management to help teams adapt to new ways of working.

Experience creating content to drive digital engagement via video, social, etc.

Experience in supporting innovation in a large global enterprise

Enjoy working with a diverse team and internal/external customers around the world Minimum Requirements for Position

3+ years’ experience working global, highly matrix organization

Proven experience 3+ years in knowledge management, content management, or information organization, preferably in a corporate setting.

Bachelor's degree in Information Science, Knowledge Management, Library Science, or a related field.

Shifts Available: Days- 8 hours. 40 hours/week

Hours/Days: 8am – 5PM; Monday - Friday

Professional composure and interpersonal skills, while having a strong voice on the subject of Knowledge Management

Proven time management and organizational skills

Experience with scientific approaches to classification of knowledge and systems (eg. some exposure to taxonomies in biology)

We also offer commuter benefits (pre-tax contributions for public transport)

Work with engineering to systemize knowledge so it is useful for automated systems, and help guide knowledge tooling development

Intermediate to advanced subject matter knowledge in luxury fashion / resale information sources

Project management experience a plus

5+ years of experience in content curation, authoring and management of content

Experienced working with HR digital content management within ServiceNow preferred

Defines and manages knowledge content governance including content creation, review, publication, and retirement

Manages tier 0 service level agreements and other metrics while providing outstanding employee and manager experience

Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles

Preferred: experience in Knowledge Management programs that enable the successful integration of business units and organizations.

5+ years leading Knowledge Management programs within a professional services organization; consulting organization background preferred

Managed a successful knowledge management program at scale

Proven experience with business process improvement and content management initiatives

Manage and maintain Knowledge governance / ownership

With Legal and other appropriate advisors, manage and maintain content management cycle

5+ years of product management experience, in the documentation, community or game development space

Be the advocate for the creator community on all needs related to learning and education.

Deliver world-class solutions that enable creators to build great experiences that the community will love.

Communication skills: You can explain, advocate for and sell your product strategy both verbally and in writing.

Shape the vision, product strategy and roadmap for a growing service vertical at Roblox.

Educate internal stakeholders and executives on that vision, and its alignment with the core values of Roblox.

Bachelor’s degree in Human Resources, Business Management, related field, or equivalent work experience

5+ years of experience in content curation, authoring and management

Experienced leading HR digital content management within ServiceNow preferred

Defines and manages knowledge content governance including content creation, review, publication, and retirement

Manages service level agreements and other metrics while providing outstanding employee and manager experience

Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles

A minimum of five (5) years applied work experience in web design, knowledge management, MS SharePoint or database management

Provide general system Knowledge Management support to the Command

Provide SharePoint and other database management for both classified and unclassified Information Systems

Provide organization and management of SharePoint to provide effective dataflow and usability by the Command

Provide recommendations on financial management system improvements or transitions

Understand user needs and expectations for financial management functions

A minimum of five (5) years applied work experience in web design, knowledge management, MS SharePoint or database management

Provide general system Knowledge Management support to the Command

Provide SharePoint and other database management for both classified and unclassified Information Systems

Provide organization and management of SharePoint to provide effective dataflow and usability by the Command

Provide recommendations on financial management system improvements or transitions

Understand user needs and expectations for financial management functions

Experience designing, developing, and analyzing data collection, storage, and management tools.

BS Degree in Information Management, Library Sciences, or equivalent.

Experience in consulting skills partnering with Subject Matter Experts (SMEs).

Knowledge of and skill in various quantitative and qualitative data collection methodologies.

Skill in applying practical knowledge and understanding of the mission and work to learning and/or performance solutions.

Analyze and recommend techniques and tools to track and manage data and digital assets.

System (GFMS), and the Budget Formulation, Execution, & Management (BFEM) system.

Should possess demonstrable experience in developing SharePoint based business intelligence tools that fully integrates with Microsoft desktop software

Must have excellent written and verbal communications skills

Communicates with Department personnel, federal agency partners, military, international organizations, foreign governments, and private industry to coordinate and synchronize MED/OM programs/projects.

Bachelor's Degree or Graduate Degree in Computer Science, Information Technology, or Information Assurance.

Data Analysis, Operational and trend analysis, statistics, data visualization

Experience with various Content Management tools, i.e., Service Now, Salesforce.com, SharePoint, Visio, ProMapp, etc. Proficient with MS Office products

Direct experience and knowledge of the Contact Center environment.

Direct experience and knowledge of the Contact Center environment

Bachelor’s Degree and 3+ years equivalent work experience or high school diploma and 5+ years equivalent including curriculum/writing development work experience.

3 Years’ experience, or high school diploma and 5+ years equivalent including curriculum/writing development work experience.

3+ years of related human resources experience.

You are experienced in making hard data-informed decisions (A/B testing and experimentation, data analysis, defining metrics)

Nice to have: Past experience working with audio content product recommendations or language technologies would be a huge plus

Define and drive the vision for the music knowledge team and the data that powers Spotify’s personalization.

Make sure that your team is strong and healthy – including capabilities, happiness, resilience and growth

New York or Remote Americas

You have delivered projects that have shown proven impact for your business

Experience in analyzing performance data to demonstrate the effectiveness of Knowledge Management

Use of service management platform 5+ years, including experience with Jira, Jira Service Management and Confluence

Proven experience in increasing self service through content management

Experience working in an HR / Talent organization, especially in Program Management, Product Management, Project Management, or Customer Success Management roles

8+ years of experience, with an emphasis on Knowledge Centered Service (KCS)

Experience integrating diversity, inclusion, and belonging practices into processes, approaches, and methods