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Housekeeping Manager Jobs

Company

Destination Residences Snowmass
Address , Snowmass Village
Employment type FULL_TIME
Salary $60,000 a year
Expires 2023-11-02
Posted at 8 months ago
Job Description

Summary

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team (to include, but not limited to, laundry and uniform teams) in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Destination Hotels.

Duties include:
  • Instills a calm, organized approach when interacting in stressful situations
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
  • Ensure that sufficient staffing is present to meet the daily business demands
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
  • Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)
  • Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
  • Effectively communicate changes of assignment sheets as they arise throughout the shift
  • Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
  • Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
  • Responsible for short- and long-term planning and the management of the hotel’s housekeeping operations
  • Insures proper staffing levels for customer service goals.
  • Solid understanding of housekeeping and laundry supplies and pars
  • Current on latest housekeeping and laundry technology
  • Ensure OSHA and ADA policies are adhered to.
  • Assure all safety and security policies and procedures are followed.
  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
  • Inspect some rooms daily.
  • Experience purchasing linens and housekeeping supplies.
  • Coach and counsel employees to reflect Hyatt service standards and procedures.
  • Experience teaching, supervising, and mentoring multilingual and multicultural staff.
  • Teach employees importance of, and how to greet guests and courteously solve guest requests.
  • See that inspection program is consistently maintained.
  • Work closely with all other Departments
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
  • Work closely with vendors to assure proper pricing, delivery, and maintenance.

Benefits include:

  • Medical, dental, and vision insurance
  • Basic Life Insurance
  • 2-day per week Aspen Ski Co ski pass or cash-in lieu benefit
  • Vacation pay, sick pay, and holiday pay
  • 401k savings plan
  • Flexible Spending Account

Wage Information:

  • The salary for this position is $60,000. Actual pay will commensurate with experience.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

  • Previous hospitality experience in a Four Diamond quality organization preferred
  • Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
  • Previous experience with Windows, Office, and property management systems highly desirable
  • Demonstrate ability to compute basic arithmetic
  • Must be able to understand, speak, read, and write in the basic English language
  • Minimum of two years supervisory experience in a high volume setting preferred
  • Must be available to work, varied shifts and flexible schedules
  • High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)