Housekeeping Corporate Director Jobs

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Corporate Director of Housekeeping will be responsible for overseeing and leading the Rooms Division (Housekeeping & Laundry) departments. This position will drive the resort teams to foster an environment of guest-centricity and high-quality service consistent delivery, focusing on housekeeping operational efficiency, organizational & team member development, and compliance. This role will continuously analyze guest and team member feedback from all channels working closely with all areas of the business for continuous improvement.

Additionally, the person must possess and adhere to the following core company values:

• Passion
• Integrity
• Work Ethic

RESPONSIBILITIES

• Work with management to create and implement incentive programs
• Evaluate and re-design new training programs and check lists for housekeeping department inclusive of hourly, supervisory and management training
• Creates Housekeeping and Laundry policies and procedures and monitors adherence ensuring Public Health compliance.
• Conduct monthly departmental meetings with housekeeping leaders
• Create quality assurance teams to include all areas of housekeeping
• Monitors and drives overall performance of the Rooms Division (Housekeeping and Laundry) with a focus on OSATand KPI metrics; Room Inspections, HotSOS, Kipsu, Rex, Guest letters
• Other leadership related responsibilities.
• Leverages Guest Experience and other analytics reporting to proactively identify, quantify, and prioritize continuous improvement opportunities. Collaborating closely with functional leads across all teams.
• Holistic oversight and strategic planning, driving the synergies between Guest Services/Front Desk and Housekeeping teams
• The main point of contact for the property housekeeping department and laundry operations provides operational day-to-day support.
• Participates in the scheduling of Resort Rooms Division leadership positions. Supports the development of and monitors the effectiveness of training programs for the Rooms Division (Housekeeping & Laundry) department. Sets standards and criteria for the promotion of housekeeping team members.
• Drives a high-performing, guest-centric culture focused on innovation, execution, growth, and development. Reviews establishment and monitoring of housekeeping product specifications related to linens, room amenities, bedding, etc.
• Communicate and implement updates to housekeeping standards and initiatives
• Drives and owns the analysis, development and implementation of new housekeeping concepts and service initiatives
• Participate with management in analyzing and addressing team member satisfaction surveys, Medallia, secret shops and performance issues as needed
• Administer new hire certification and interview for all newly hired housekeeping directors
• Leads the Zero Critical Defects program.
• Oversee training needs assessment for the overall housekeeping department
• Monitor consistency of housekeeping product and service for the department, reporting any variances
• Conducts regular property visits to ensure the product delivery, Public Health compliance, and guest service standards are always met.

Qualifications

EDUCATION

• Bachelor’s degree or equivalent in business, finance or hospitality management required.

EXPERIENCE & SKILLS

• Ability to provide leadership and motivation to team members in pursuit of company goals.
• Works independently and resolves questions from resort and executive management.
• Large Timeshare, Large Resort experience (preferred).
• Strategic planner, with an innovative, hands-on, practical management approach.
• Flexibility to travel on short notice for operational visits. More than 50% resort travel likely.
• Strategic-forward thinking skills that will be making decisions daily in order to provide teams with necessary information to accomplish business needs.
• Cultivates an environment whereby the resort management team is motivated, knowledgeable and proactive.
• At least ten years of extensive housekeeping leadership within a hospitality environment.

SUPERVISORY RESPONSIBILITIES
Supervises the Housekeeping Corporate Manager and a team of approximately 22 Resort Housekeeping Leaders and carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

PHYSICAL DEMANDS

While performing the duties related to this position, the team member is regularly required to sit, stand, walk and lift and/or move objects of a maximum of 10 pounds.

LANGUAGE SKILLS
Ability to read and comprehend corporate level instructions, short correspondence, and memos. Ability to write professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization including the executive team.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Proficient on analyzing and creating charts, metrics and productivity reports.

REASONING ABILITIES
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to define problems, collect data, establish facts, and draw valid conclusions.

WORK ENVIRONMENT
The majority of the work involved in this position will be conducted from an office or other field office. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Additional Information

Why Westgate?

• Military Leave
• 401K with generous company match
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Advancement & development opportunities
• Comprehensive health benefits – medical, dental and vision
• Get access to your pay as you need it with our Daily Pay benefit
• Community Involvement Programs
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Family benefits including pregnancy, and parental leave and adoption assistance
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• Employee Assistance Program (EAP)
• Wellness Programs
• Tuition Assistance
• Flexible Spending Accounts

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.