Housekeeping, Corporate Director Jobs

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

You’ll be responsible for overseeing and leading the Rooms Division (Housekeeping & Laundry) departments. This position will drive the resort teams to foster an environment of guest-centricity and high-quality service consistent delivery, focusing on housekeeping operational efficiency, organizational & team member development, and compliance. This role will continuously analyze guest and team member feedback from all channels working closely with all areas of the business for continuous improvement.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities

• Conducts regular property visits to ensure the product delivery, Public Health compliance, and guest service standards are always met
• Drives and owns the analysis, development, and implementation of new housekeeping concepts and service initiatives
• Participates in the scheduling of Resort Rooms Division leadership positions. Supports the development of and monitors the effectiveness of training programs for the Rooms Division (Housekeeping & Laundry) department. Sets standards and criteria for the promotion of housekeeping team members.
• Drives a high-performing, guest-centric culture focused on innovation, execution, growth, and development. Reviews establishment and monitoring of housekeeping product specifications related to linens, room amenities, bedding, etc.
• The main point of contact for the property housekeeping department and laundry operations provides operational day-to-day support
• Monitors and drives overall performance of the Rooms Division (Housekeeping and Laundry) with a focus on NPS and other key guest satisfaction metrics; Room Inspections, HotSos, Kipsu, Rex, Guest letters
• Leverages Guest Experience and other analytics reporting to proactively identify, quantify, and prioritize continuous improvement opportunities. Collaborating closely with functional leads across all teams
• Creates Housekeeping and Laundry policies and procedures and monitors adherence ensuring Public Health compliance
• Holistic oversight and strategic planning, driving the synergies between Guest Services/Front Desk and Housekeeping teams

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Cultivates an environment whereby the resort management team is motivated, knowledgeable, and proactive.
• Five years of extensive housekeeping management within a hospitality environment
• Strategic planner, with an innovative, hands-on, practical management approach
• Strategic-forward thinking skills that will be making decisions on a daily basis in order to provide teams with the necessary information to accomplish business needs
• Bachelor’s degree or equivalent in business, finance, or hospitality management required
• Works independently and resolves questions from the resort and executive management
• Ability to provide leadership and motivation to team members in pursuit of company goals
• Large Timeshare, Large Resort experience (preferred)
• Flexibility to travel on short notice for operational visits. More than 50% of resort travel is likely

Why Westgate?

• Tuition Assistance
• Flexible Spending Accounts
• Military Leave
• Pet Insurance
• Advancement & development opportunities
• Community Involvement Programs
• Employee Assistance Program (EAP)
• Paid Holidays
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Wellness Programs
• Paid Time Off (PTO) – vacation, sick, and personal
• Family benefits including pregnancy, and parental leave and adoption assistance
• Comprehensive health benefits – medical, dental and vision
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.