Hourly Loss Prevention Specialist - Killeen

H-E-B is one of the largest, independently owned food retailers in the nation operating over 420+ stores throughout Texas and Mexico, with annual sales generating over $34 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
Responsibilities
Keeping expenses and profit loss under control is critical to growing our business. Our Loss Prevention Team works to minimize the loss of profits, systematically reduce shrink, and thwart organized criminal activity. As a Loss Prevention Specialist, you will work in our Stores to help protect our assets by preventing theft and reducing shrink.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.
Do you have a:
HEART FOR PEOPLE... an ability to think like the Customer, not just about the Customer?
HEAD FOR BUSINESS... the skill to convert how Partners understand financial / shrink results into action?
PASSION FOR RESULTS... the interpersonal skills to navigate guidelines, and facilitate relationships and opposition?
We are looking for:

• Experience in investigative auditing or retail-related Loss Prevention
• Knowledge of investigative techniques
• Interviewing skills

What is the work?
Loss Prevention / Security:

• Conducts inspections of physical security standards
• Detects / resolves external theft by identifying, investigating, resolving theft incidents
• Educates store Partners and management on Loss Prevention-related matters to improve theft awareness and maintain a safe store environment
• Recovers assets; makes safe apprehensions

Interviewing / Investigating:

• Conducts surveillance, detains, interviews persons apprehended in shoplifting incidents
• Learns advanced interviewing techniques

Reporting & Documentation:

• Writes / documents case reports for theft incidents; writes weekly activity reports

What is your background?

• Experience in / working knowledge of investigative techniques
• High school diploma or equivalent
• 1 - 2 years of experience in investigative auditing and / or retail Loss Prevention

Do you have what it takes to be a fit as an H-E-B Loss Prevention Specialist?

• Ability to work in a team environment
• Moderate PC skills including MS Suite (Word, Excel, PowerPoint, Access, Outlook) and computer software programs / applications required by the job
• Ability to confront individuals in a calm and diplomatic manner
• General knowledge of video systems
• Good interviewing skills
• Ability to manage multiple priorities and shift focus between tasks; attention to detail
• Excellent written / verbal communication skills; bilingual language skills a plus
• Ability to work with highly confidential information

Can you...

• Access and move around all areas of the store quickly
• Lift up to 20 lbs on a regular basis
• Have a reliable source of transportation (required)
• Travel by car or airplane with overnight stays
• Conduct visual surveillance of the store
• Obtain / maintain a valid driver's license (required)
• Work extended hours and rotating schedules
• Make theft apprehensions
• Function in a fast-paced, retail, office environment

06-2016
LPSEC3232