Hispanic Mentoring Program- Match Support Specialist

Description:

The Hispanic Mentoring Program Match Support Specialist contributes to the Program team by implementing Hispanic Mentoring programming efforts for their matches. Delivers quality service; works to facilitate a positive match experience; documents high quality, professional assessments and notes in the database; and meets or exceeds program goals. Requires strong ability to build and maintain trusting relationships with Latino youth, caregivers, volunteers, and community partners. Requires a high degree of professional judgment and efficient time management.

Core Duties and Responsibilities:

1. Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety

and well-being.

2. Assess needs, create individualized success and retention plans, and provide individual coaching, information,

and support for each Hispanic Mentoring match participant to assure;

a. a positive youth development experience for the Little,

b. a high level of support and engagement for the family,

c. and a successful and satisfying experience for the volunteer.

3. Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures

to successfully enroll and acclimate participants into the Program.

4. Coordinate and facilitate weekly site-based mentoring sessions with volunteers and youth throughout the

School Year.

5. Responsible for coordinating summer camp Latino program, which includes recruitment, enrollment, and attending session.

6. Access resources and leverage other community outreach programs to support Latino Littles in areas such as

goal setting, High School success, college access, and/or career readiness.

7. Provide information and resources to families in need of additional support or services. Maintain contact to

ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or

success.

8. Co-design programming for Hispanic Mentoring Littles, Volunteers, and families in alignment with initiatives

and priorities for community based, school based, and Latino session at camp.

9. Serve as liaison to the Latino community by participation in various community organizations and events.

10. Ensure all Match Support contacts and initiatives are operating within program guidelines.

11. Effectively administer all outcomes surveys with match participants and accurately track data; Responsible

for maintaining accurate documentation and database entry per national and agency standards.

12. Assist in defining and meeting deliverables and/or outcomes for the Program team.

13. Help in other program areas as part of the team when needed, attend events as requested by the agency.

14. Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.

15. Performs other duties as assigned.

Requirements:

• Demonstrates a “Can Do” attitude and views setbacks as opportunities to grow.
• Must be willing to work 40 hours each workweek and be available at peak work periods for additional work hours.
• Communicates well with diverse groups of people; ability to work effectively with parents, caregivers, volunteer mentors, and community partners
• An associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position(s) and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; or
• Must be fluent in Spanish
• Organized professional with superior written, verbal, and presentation skills, understanding of project management strategies, strong time-management skills, ability to work efficiently and effectively in a deadline-driven fast-paced environment
• Must have advanced working knowledge of Microsoft Office and related software.
• Must be willing to participate in professional development activities (25 hours required annually)
• Must be willing to work evenings and weekends as required.
• Foster continuous communication.
• You are honest and transparent and are not afraid to admit when you have made a mistake.
• Must be flexible to accommodate job responsibilities.
• Four years of relevant work experience with a diverse population of young adults, meeting them where they are in life, and elevating their voices
• You agree to provide high-quality programs by delivering outstanding results.
• Must have viable transportation and valid drivers’ license to meet job responsibilities
• A bachelor’s degree, from an accredited college or university, in a field that is determined by that agency to be appropriate for the position(s), or candidates shall be within six months of degree completion;
• Treat all employees and stakeholders with respect and appreciate differences regardless of their culture, religion, age, race, sexual orientation, or disability.