Entry Level It Help Desk/Mobility Specialist

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Employee Assistance Program (EAP)
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
• Medical, dental, and vision insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Tuition Reimbursement
• Life and AD&D Insurance
• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

The Entry Level IT Help Desk provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls and tickets in a manner that reflects the company's vision of working as “One Professional Team.”

Pay Rate: $16.81 - $24.09 per hour
Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sets up and updates all company iPads
• Answers all Help Desk calls
• Assists Communication Systems Support Specialist as needed
• Tracks computer requests and assigns to available technicians
• Responsible for recycling
• Makes all DBS user changes and additions
• Other duties as assigned by manager
• Addresses any password resets
• Tracks all iPad assets
• Tracks all PC assets
• Responsible for customer postal accounts
• Distributes daily reports
• Responsible for all tape movement
• Responsible for quality control audit of PC’s going out

Required Education and Experience:

• 1-3 years administrative/clerical experience
• High School Diploma or GED
• 3-5 years customer service experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Safety & Product Knowledge
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Basic knowledge of Microsoft Word and Outlook

Work Environment:

• Indoors
• Noise: Quiet

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)