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Help Desk Analyst Jobs

Company

Vaco
Address Nashville, TN, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-05-08
Posted at 1 year ago
Job Description

Job Title: Help Desk Analyst
Salary: $50k/yr - $60k/yr
Why is this position open: Growth
Position reports to: Head of help desk
Work from home policy: On-site
Best personality match: Self-starter and a good team player.
Screening / Background check: Yes
:

  • Need to have a car to be able to drive to work and back everyday
  • Need to understand how to handle a call from a branch indicating they are "offline" and be able to look at the IT systems to know if it is an internal network issue or a problem with a carrier. They would need to understand what types of questions to ask the end user to figure out if they are ACTUALLY offline or just unable to access certain things.
  • Hungry to learn, humble, service oriented, not a know-it-all :)
  • Must haves:
  • Active Directory
  • 1+ years help desk experience - hardware/software/mobile support (prefer 3+ years but open to 1+ year)
  • Network monitoring / troubleshooting is a plus.
  • Nice to have:
  • Working with Connectwise ticketing system
  • Supporting 16 of Hiller's locations, so will involve remote support as well.
  • Job overview/scope of role:
  • Provisioning computers, user account administration
  • Hardware/software/mobile support
  • Windows environment - O365
  • 2nd= onsite with the team, tour facility
  • Interview Process:
  • 1st= onsite with Stephanie, CIO
  • Start Date: ASAP - as soon as BG check clears, typically 2 weeks after offer is accepted.




Desired Skills and Experience
Job Title: Help Desk Analyst
Must haves:
1+ years help desk experience - hardware/software/mobile support (prefer 3+ years but open to 1+ year)
Active Directory
Need to understand how to handle a call from a branch indicating they are "offline" and be able to look at the IT systems to know if it is an internal network issue or a problem with a carrier. They would need to understand what types of questions to ask the end user to figure out if they are ACTUALLY offline or just unable to access certain things.
Hungry to learn, humble, service oriented, not a know-it-all :)
Need to have a car to be able to drive to work and back everyday
Nice to have:
network monitoring / troubleshooting is a plus.