Tier 1 Help Desk Analyst

Prime Source Technologies (PST), is a CMMI Level III-Dev appraised, ISO 9001:2015, ISO 20000-1:2011, and ISO 27001:2013 business with over 16 years of experience supporting Federal, State, Local and Commercial customers. We are a growing organization looking for talented professionals to join our team and grow with us.

PST offers extremely competitive salaries and excellent benefits including comprehensive insurance (healthcare, dental, eye, life, short/long-term disability), flexible spending accounts, paid vacation/sick leave, tuition assistance and company matching 401K plan.

PST is seeking Tier I Helpdesk Support Professionals to support the LAN Technology Support Office (LTSO) for the United States Census Bureau in Suitland, MD.

Responsibilities:

Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.

Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.

Qualifications:

High School Diploma

Two (2) years of technical experience providing phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under contract.

Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Demonstrates ability to work independently or under general direction.

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.