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Help Desk Intern Jobs

Company

MDU Resources Group Inc
Address , Bismarck, 58503, Nd
Employment type PART_TIME
Salary $17.50 an hour
Expires 2023-07-23
Posted at 11 months ago
Job Description

The successful candidate will work on the Help Desk and, over a phased approach, be able to take calls as well as handle a variety of Help Desk tasks that a current Help Desk team member handles. The intern will be paired with a current HD technician to mentor them. The Intern will job shadow for one week before beginning their duties. Students will switch mentors every two months (or longer) and between roles. Responsible for placing safety as #1 priority in day to day work routine for self and others.

This position may be eligible for scholarship funding.



MINIMUM QUALIFICATIONS

  • The successful candidate must be currently enrolled in a two (2) or four (4) year undergraduate IT program.

OTHER REQUIREMENTS

  • Subject to pre-employment drug testing and background checks.
  • May be required to maintain a valid driver’s license.
  • Must be legally authorized to work in the United States, no sponsorships considered.
  • This position is located onsite in Bismarck, ND.
  • Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access.
  • Working approximately 20 hrs/week during the school year. Up to 40 hours may be available during summer and breaks.

JOB RESPONSIBILITIES

  • PC Setups, deployments, re-deployments
  • Technical training, troubleshooting
  • Printer maintenance and supplies
  • Customer service coaching
  • Reports
  • Software Requests, Software Installs
  • Mobile device support
  • Administrative Tasks, Inventory Management
  • Phone Support, Email Support
  • Inventory, AD, and BES cleanup


The Help Desk Intern may get exposure to the other Enterprise IT groups.

Hourly Wage: $17.50


To view our comprehensive and competitive benefits package, click here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)