Help Desk Analyst Jobs

Overview

The VNA Health Group-Moving Healthcare

For over 110 years, the VNA Health Group has served the needs of home health and hospice patients in our communities. In that time, we’ve grown to become an organization of 2500 dedicated employees in three states, a leader and innovator in health care, and an award-winning organization. For the last three years, we’ve been a certified Best Place to Work ®, we’ve been recognized by Fortune Magazine as a top provider for aging services, and many of our leaders have been awarded with distinction for their contributions to health care.

As a VNAHG employee, you’ll not only be joining a winning organization, but one that will help you achieve your personal and professional goals.

• Our recognition programs provide that much needed “thank you” for doing a job well done.
• Our Employee Referral programs give you the opportunity to recruit trusted colleagues and receive cash rewards for doing so.
• Our Continuing Education programs will keep you current, with learning and certifications to help you master your profession.
• Our tuition reimbursement program of up to $12,000 a year will assist you getting that degree you’ve always dreamed of.
• Our online learning system will provide knowledge at your fingertips, anytime, anywhere.
• Our leadership fosters a culture of support, while giving you the freedom to bring your best self to work every day.
• Our 403B and 401a retirement plans will help you plan for your future.

If this sounds like a future you’d like to be a part of, read on!

We are currently looking for a Entry Level Help Desk Analyst to join our team at our Holmdel, NJ Location. The position would be responsible for providing support to all computer users in the organization and being the first contact for phone and email support request as well as following through on all requests to the point of resolution.

Responsibilities

• Communicates and follows up with appropriate personnel regarding problems
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this positio n
• Identifies and reports trends and identifies areas for improvement
• Solves problems utilizing established protocols
• Fills in time not resolving problems with other task
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
• Demonstrates ability to prioritize and manage call load
• Maintainsand stays current with technology especially as it applies to company systems
• Adheres to the organization’s policy in regards to absenteeism and appearance
• Acts as a liaison with other IT personnel to resolve issues
• Interfaces with outside vendors to resolve problems
• Participates in after hours support rotation

Qualifications

• Excellent verbal communication skills especially phone skills
• Ability to travel to organization’s multiple locations as needed
• 1+ years work related experience
• Proficiency in all computer systems.
• Excellent interpersonal skills
• High school diploma required; post high school education in the IT field preferred

Working Conditions/Physical Demand : Ability to work at computer for scheduled shift; must be able to work on a set time schedule to meet support hours; heavy phone use; capable of lifting and moving computer equipment; required to drive to branch offices

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.