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Help Desk Analyst Jobs

Company

University Radiology
Address , East Brunswick, 08816, Nj
Employment type FULL_TIME
Salary
Expires 2023-06-28
Posted at 11 months ago
Job Description
Overview:
Sign-on Bonus Now Being Offered to Eligible New Hires!**

University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 160 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and all subspecialty areas. Our focus is on providing the highest quality subspecialty diagnostic care for our patients, referring physicians, hospitals and our healthcare clients. The more subspecialists driving this focus, the better the quality of care.

In operation for more than 50 years, University Radiology staffs, manages and provides preliminary and final subspecialty interpretations and consultative support for 14 affiliated regional healthcare centers and for our own 23 medical imaging centers. In addition, University Radiology serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Our physicians interpret over 2.1 million radiology procedures per year providing 24/7/365 coverage/interpretation services.
Responsibilities:
Univeristy Radiology is seeking an experienced Help Desk Analyst for a Full Time position in our East Brunswick, NJ Business Office
  • Installation of new hardware’s and software’s
  • Help Desk Administration
  • Providing tier 1 level tech support for all calls or emails.
  • Provide stats for the weekly Help Desk report on call and email trends
  • Provide support in accordance with established processes and document incidents and remedies
  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • Act as a single point of contact for phone calls and emails sent to [email protected] from staff regarding IT issues and queries
  • Configuration and resetting the network access accounts whenever required
  • Escalate complex incidents to second-level support personnel
  • Publishing support documentation to assist staff with requests for information and provide staff training if required
  • Basic Active Directory Knowledge. Creating user accounts, reset passwords, create groups etc.
  • Receiving, logging and managing users’ issues into the help desk software application according to category of issue
  • Routing help desk requests that were already put in by the end user
  • Assist the Informatics team with all clerical tasks including, but not limited to, filing and ordering supplies.
Qualifications:
  • Willingness to learn software applications as needed
  • Provide excellent services through phone or email to IT users for basic end user related hardware’s and software’s
  • Ability to multi-task
  • Works well under pressure
  • Friendly disposition and helpful attitude
  • Basic User and Security Group Active Directory administration
  • Excellent organizational skills
  • General knowledge of Computers
  • Knowledge of MS office, especially Word and Outlook desired
  • Excellent communication skills and telephone manner
  • Good interpersonal skills
Benefits:
University Radiology offers a comprehensive benefits program including medical, dental and life insurance, 401k/pension, and profit-sharing plans, generous paid time off policy and more.

It is University Radiology Group’s policy effective October 15, 2021 that all staff will be required to be fully vaccinated against COVID-19. Medical and/or Religious exemptions will be considered on a case-by-case basis.

Join our growing team!

University Radiology is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.