Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Help Desk Manager Jobs
Recruited by Curtiss-Wright 11 months ago Address , Parsippany, 07054, Nj
Help Desk Manager Jobs
Recruited by Pikemann 1 year ago Address Greater Seattle Area, United States
Help Desk Analyst Jobs
Recruited by VNA of Central Jersey 1 year ago Address Monmouth County, NJ, United States

Help Desk Coordinator Jobs

Company

Radware
Address Mahwah, NJ, United States
Employment type FULL_TIME
Salary
Category Computer Networking Products
Expires 2023-06-21
Posted at 1 year ago
Job Description
The GSD Team Member will be part of the Global Service Desk/NOC team, handling and resolving support tickets and other IT related issues and requests raised by Radware employees and outsourced personnel, while performing ongoing IT support tasks and preserving a strong commitment to high-quality customer service and solid work ethic.


The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, System and Security fields. A high level of technical orientation is a must.


What will you do?


  • Work with senior level IT administrators to determine and resolve high level problems
  • Provide technical support via email, phone and in person (hands on), while adhering and maintaining SLA’s set by IT Management.
  • User Identity management (Azure, Active Directory, MS Exchange, Exchange online)
  • Minimum of 3 years of hands-on experience supporting internal users in a large organization
  • Ability to support the following:
  • Position requires on-site support, working from the office
  • Perform onboarding of new employees, as well as off boarding of exiting employees
  • Maintain and manage all IT assets in the U.S.
  • Work Conditions
  • Microsoft Products (SCCM, Office 365, Office 2016, Office 2010, Outlook, Excel word, SharePoint, One Drive etc.)
  • Monday to Friday 09:00 – 18:00 (EST) Plus availability to respond to any major incident when needed.
  • Familiarity and ability to support AV/VC conferencing rooms.
  • Networking (Cisco, TCP/IP, DNS, FTP, DHCP)
  • Strong communications skills and ability to communicate information about technology and IT services to Radware employees.
  • Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
  • Hardware (PC/ LT installation and internal troubleshooting)
  • Operation Systems (Win7-11, MAC OS, Linux)
  • Exceptionally self-motivated and ability to set and manage priorities properly.
  • Working extended hours to meet deadlines, when needed.
  • NOC (Network Operation Center) monitoring servers, network traffic and services


Experience working in a team environment


Primary Location


US-NJ-Mahwah


Work Locations


Radware US, New Jersey Mahwah


Job


Information Technology/MIS