Healthcare Sales Quality Analyst (Remote)

Seeking a Healthcare Sales Quality Analyst with expertise in small or large group sales. This is a 100% Remote position.

The work of Analysts is guided by precedents, well-defined policy, and supervisory review. Incumbents determine their own priorities and may deviate from established procedures and practices as long as the end results meet standards of acceptability.

What Will You Be Doing

• Ensure achievement of project goals through identification and resolution
• Monitor and evaluate the effectiveness of solutions, policies, practices and processes to ensure continuous improvement, good client relations, compliance and adherence to business and system requirements.
• Serve as Sales Operations Primary Point of Contact for various corporate projects and initiatives
• The functions listed represent the major duties of this role, additional duties may be assigned.
• Serves as a liaison between the Development Team activities, Business Design Team, and leadership
• Participate on or lead smaller departmental projects or components of projects. May plan, organize, monitor and control projects to ensure the effective use of resources and adherence to project management standards and reporting requirements.
• Develop and build internal partnerships to improve communication, coordination, collaboration and effective working relationships within own department.
• Research, analyze, maintain, modify, validate and prepare data, information and content used in making business decisions. Output is used for forecasting, costing, planning, positioning, trending, measuring, controlling risk, contracting and administration. Present findings and articulate results.
• Create, present and/or facilitate meetings, webinars, conference calls, training programs, education sessions, certifications, etc. for primarily internal audiences.
• Provide both formal and informal testing support to assist the Development Team
• Recommend improvements to achieve and deliver high quality, value-added services.
• Quickly gain understanding of existing business process design, identify, obtain leadership approval, and implement improvement opportunities
• Serve as primary contact for facilitating technical inquiries and / or issues
• Coordinate with IT partners to ensure technical issues and dependencies are resolved timely.
• Monitor, maintain and test the Company’s systems that manage business and work processes.

Required Skills

• 3+ years related work experience, preferably Small Group or Large Group Sales process experience
• Experience developing Business Requirements and User Stories General Physical Demands
• Demonstrated knowledge of Large / Small Group Health and Ancillary New Sale and Renewal processes
• Analyst experience with all testing phases
• Experience supporting Agile and Waterfall Project Methodologies

Required Education

• Related Bachelor’s degree or additional related equivalent work experience