Head Of Operations Jobs

Designation

Head of Operations

Department

Operations

Location

Chicago, USA

Reports to

Business Head

Education

Engineering Degree

MBA ( Preferred)

Pay Rate / Salary

Base Pay $ 130,000 - $ 150,000 per annum

Experience

15- 16 Years Relevant Experience

Supervising

Contract Manufacturing Management, R&D, Planning, Customer Service, Packaging, Quality,& Warehouse

Primary Interactions

Internal

External

Business Head , Head of Marketing, Human Resources Manager , Head of Finance, Head of Legal

Third Party Manufactures, Cosmetic Raw Material, Packaging Material Supplier, Transporters, Mould Vendors, Regulatory firms

Responsibility Area

Functions

Strategic

• Develop, review & report on operations department's strategy and ensuring these strategic objectives are well understood by the team and executed on time.
• Drafting and Implementation of all SOPs related to Operations.
• Preparing the Annual Budgets for the Operations Department, present the annual budgets for Board approval and manage all resources within the Budgeted guidelines as per the Company's policies.
• Strategy formulation to achieve maximum benefit from the "Turn-key Contract Manufacturing model".
• Establish all goals and policies for the Operations Department.

Contract Manufacturing

• Responsible for Contract Manufacturer's capacity utilization monitoring and planning for the current & future production plans.
• Release of all Co Packer Purchase orders and their supply adherences, on time in full (OTIF).
• Formulation and implementation of both the short term and long-term Manufacturing Strategy for the Company.
• Ensue all contract manufacturers meet their monthly production targets including targets with respect to operational efficiency i.e. controlling overhead expenses, wastage reduction & control and improving manpower productivity through innovative ideas and automation. Any shortfall in production targets is corrected basis periodic reviews.
• Develop New Contract Manufacturers by benchmarking their manufacturing capabilities and conducting their techno-commercial evaluations
• Negotiate & finalize annual buying rates from all Contract manufacturers for all Finished Goods (Existing and NPDs).

Supply Chain

• Integration of Supply chain activities across the organization leading to optimal customer service, product supply, inventory investment and cost.
• Ensure efficient stock planning and inventory management to ensure finished goods inventories are maintained within agreed norms.
• Develop and formulate long and short-term planning policies, programs and goals related to Supply Chain Management.
• SLOB monitoring (Slow moving and Obsolete Products) and formulation of Liquidation plan in consultation with Sales.
• Lead the joint working session of Operation & sales team, wherein sales forecast gets integrated with demand generation, finally leading to Production planning.
• Lead the team responsible for demand planning (basis Sales forecast), using the latest forecasting tools (IT enabled) thus ensuring there is an undisturbed and continues supply of Finished goods to meet all Sales demand.

Customer Service

• Establish the goals and policies for the Customer Service Department.
• Vendor claim management & their settlement. (Customer claims raised by various retailers like Walmart, Walgreens, Dollar General, Family Dollar, etc. are reviewed and settled jointly with Sales & Operations).
• Negotiation of International freight rates with freight forwarders and ensuring all International shipments are delivered to the Customers at the shortest possible time.
• Lead the team responsible for driving the Sales order management process of the company including order entry, dispatch & timely delivery of all Goods to the Customers.

Warehouse & Logistics

• Review of all Warehouse performance Matrix and planning for corrective actions in case of any drop in performance.
• Control external warehouse agency to ensure proper handling and storage of FG and accurate & timely order picking and execution.
• Negotiate and finalize freight rates with logistics companies by benchmarking lane rates provided by different logistic providers like (UPS, YRC, FedEx, Old Dominion etc.).
• Ensure efficiency & cost control in warehousing & distribution operations. Efficiency are measured weekly against predefined matrix and corrective actions taken in case of any drop in performance.
• Review & manage the cost of distribution through monthly monitoring of actual vs budgeted Costs.
• Monitoring logistics service providers DIFOT metrics and freight costs to ensure these are within budgets.

Packaging Development

• Drive existing packaging up gradation & cost optimization projects.
• Roll-out of Innovative and cost-efficient packaging for all NPDs within the agreed timelines.
• Lead packaging department team with best in class processes and systems that effectively support Marketing to enhance shelf presence, brand value and demand of products through creating a pack design that expresses the nature of the product and lends it a unique image and thereby giving it a competitive advantage.

R&D

• Drive development of new technology through Contract Manufacturers.
• Establish the goals and policies for the R&D Team for development of all hair care products.
• Ensure R&D team is meeting their objectives for new product development.
• Drive all re-formulations for improving the performance of existing products

Regulatory

• Ensure all products are compliant prior to proposed FDA and EU cosmetic regulations
• Lead the team responsible for identifying potential risk for the company and suggest action and/or corrective course to minimize such risk and ensure timely compliance.
• Ensure all products are in full compliance with regulatory requirements for federal and state labelling, hazard communication, reporting and /or registration requirements for FDA, EPA, CPSC, Health Canada, EU, DOT.