Head Of Fraud & Loss Operations - North America

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As the Fraud & Loss Operation Lead, you will be part of the leadership group for Ecommerce's Governance team and lead a team that is responsible for building, scaling, and monitoring business processes that detect and prevent fraudulent activities in various scenarios.
Roles & Responsibilities:

• Own and drive the Fraud & Loss operations team strategy and OKR;
• Identify vulnerabilities in current systems, policies, and products and take actions to mitigate emerging frauds;
• Direct day-to-day operations of the fraud detection and mitigation areas;
• Regularly produce high-quality fraud reports to summarize new trends and business impacts and present them to senior management teams.
• Drive continuous improvement in our antifraud processes to improve efficiency and achieve early detection of fraud;
• Engage with various business, product, technology, and security/risk stakeholders to solve risk problems at scale;
• Develop up-to-date subject matter expertise in fraud detection and prevention within your team;
• Lead, build and retain a team of high-performing specialists in a fast paced environment;

Qualifications

• Proficiency in English is required.
• Ability to understand opposing points of view on highly complex issues;
• Strong ability to gather information from various online sources and community groups;
• Prior law enforcement and/or prosecution experience a plus;
• Capability to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus;
• At least 5+ years of related experience in one of the following areas: Antifraud, Risk Management, Trust & Safety, ecommerce or Tech industry in general; Ecommerce experience is a plus
• Detail-oriented, highly analytical, and strong project management skills;
• At least 4 years of experience in a people management role;
• Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]
Job Information
The base salary range for this position in the selected city is $147000 - $320000 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.