Head Of Client Success

About Us

Webstacks is a high performance website operations and growth marketing agency established in 2020. We have quickly grown into a 55-person company because of our innovative website operations methodology , strong partnerships, and high-growth clients. We are constantly setting larger goals and stopping at nothing to achieve them. Our team’s dedication is humbling, and we are looking for another motivated individual to help us reach the next level. Our mission is to transform the way the world’s most influential SaaS, FinTech, and Blockchain companies compete in today's digital landscape.

Head of Client Success

At Webstacks

San Diego, CA

Position Overview

We are seeking a talented and thoughtful strategic leader responsible for overseeing department strategy, client relationships and client growth. The Head of Client Success, together with their team, will work to ensure that the entire client journey, from onboarding to delivery to renewals and expansion, is positive, efficient, and optimized for the success of our amazing clients.

We are looking for someone who has a strong track record of running a successful client success program in a fast growing agency environment and is passionate about websites and their impact on business growth.

Details of the role

• Type of Work: Full-time
• Location: United States

Depending on the day, you’ll be:

• Developing thoughtful and strategic client success offerings and repeatable deliverable templates which engage clients at crucial points in the client lifecycle
• Collaborating with the marketing team and senior leadership to create client success enablement assets and playbooks to help educate clients on new or trending products and services offered by Webstacks
• Leading, rapidly growing, and coaching team members by setting the strategy and prioritizing our organizational goals.
• Managing a centralized client success team responsible for supporting $10m+ of revenues
• Overseeing client success team productivity and track and report critical client success KPIs
• Architecting the client success organization, including systems, structures, and processes, to support our ambitious revenue goals

Required Experience and Qualifications

• Strong written and verbal communication skills
• Proven experience being the voice for the company and maintaining exceptional client relationships
• 10+ years of relevant experience – can include account management, account sales, consulting
• Strong attention to detail, flexibility and accountability for results
• Strong strategic financial oversight over budgets, revenue, profitability
• 5+ years experience in an agency environment with a mix of web, design, and development

Nice to have, but not necessary

• Prior experience with requirements gathering, project scoping and managing contracts
• Interest in the latest and greatest technologies
• Engineering, design, or marketing technology background
• Familiarity with contract management tools like PandaDoc, Docusign and HelloSign
• Comfortable navigating JIRA
• Knowledge of design systems and the atomic design methodology
• Experience with HubSpot Service Hub and HubSpot Sales Hub

Benefits and Perks

• Macbook
• Unlimited vacation policy
• An energetic, motivating and fun culture that we can't wait for you to be apart of!
• Work-life balance
• Matched 401(k)
• Constant growth and learning opportunities
• Health, dental, and vision insurance

Compensation: $130,000 - $150,000

All this sound good? Sweet, we can't wait to chat!