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Client Success Coordinator Jobs
Company | dentsu |
Address | Culver City, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Advertising Services |
Expires | 2023-05-31 |
Posted at | 1 year ago |
Company Description
- Delivering reports to department heads and management teams to provide insight into the efficiency of the organization and client health
- Observing and reviewing processes to identify inefficiencies and areas where improvements could be made
- Responsible for the upkeep of all data management through our project management and CRM systems
- Collaborate with internal teams; sales, operations, finance, and campaign teams to ensure projects are completed.
- Partner with Client Success & Operations counterparts to agree on tasks and deadlines for operational success
- Provide the needed administrative support, which may include preparing agendas and issue meeting minutes when required. Gather and organize meeting materials in advance.
- Contributes to reports for internal and external stakeholders
- Distribute bi-monthly client satisfaction surveys, monitor survey responses, and communicate trends in client responses to executive teams.
- Bachelor’s degree required
- Experience with Wrike and Hubspot a plus
- Strong ability to problem-solve, and to use data to develop/confirm answers
- Extremely detail-oriented and precise
- Strong organizational and analytical skills
- Ability to maintain internal, external, and client relationships
- Excellent time management skills
- 1+ years of professional experience
- Have a strong and proven ability to prioritize and handle multiple tasks with flexibility
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