Head Of Partner Success Jobs

Strong organizational skills with keen attention to details and delivery

International experience would be advantageous

Act as the escalation point for customer queries or concerns.

Own customer playbooks, building and evolving as required to support our customers at each point in the customer journey

Function as the voice of the customer and provide internal feedback on how Blink can better serve our customers

Strong communicator in all mediums, with the ability to tailor communications to best suit the situation and achieve great outcomes.

- Proven experience in client services, support, or success management, preferably in the restaurant technology industry.

- Strong leadership and team management skills.

- Collaborate with cross-functional teams to deliver exceptional client experiences.

- Exceptional communication and interpersonal abilities.

Milagro is seeking a results-driven and customer-focused

- Build and nurture strong, long-lasting relationships with our restaurant clients.

Deliver best in class onboarding and implementation experience through proper project management and high touch implementation and training

Experience with implementation and onboarding project management

Build out an account management team responsible for all customers with high touch check-ins

Manage the technical support team

6-8 years of experience in Customer Success roles or similar

Strong understanding of the entire Customer Experience in a SaaS business

5+ years of experience of account management in tech/startup/hyper-growth environment

Excellent time management and organization skills

Account Management - serve as subject matter expert for all inquiries and questions

Personnel Development - manage 2-3 direct reports

Preferred: Experience in tech related field required, SaaS background a plus

** FINTECH/BANKING/LEGAL EXPERIENCE = BIG PLUS **

Education DNA - prior experience in ed tech is a plus.

Maintain exceptional knowledge of our products and their value to ensure value realization & identify opportunities for upselling and cross-selling

Provide coaching and feedback to enhance team members’ skills and expertise

Proactively gather customer feedback and use insights to improve products, services, and customer experience in partnership with other leaders

Demonstrated experience in client retention, upselling, and driving client satisfaction

Exceptional communication, negotiation, and interpersonal skills to build strong relationships with clients and internal stakeholders

Proven experience (8+ years) in customer success, account management, or related roles within the SaaS industry.

Familiarity with customer success management tools and CRM systems.

Lead, mentor, and guide a team of customer success managers, account managers, and support professionals.

Strong leadership skills with a track record of managing and developing high-performing teams.

Excellent interpersonal, communication, and negotiation skills.

Develop and execute a comprehensive customer success strategy that aligns with the company's overall goals and objectives.

Build, grow and manage a high-performing, effective and best in-class Customer Success Team

Manage and coach our Customer Success team to ensure successful roll-out of service to new markets.

Empathize with every aspect of the customer’s experience, always putting customer needs first

Create best practices, methodologies and metrics to ensure efficient operations while delivering amazing customer experience

Ensure effective on-boarding process with innate focus on scaling knowledge, operations and systems

Demonstrated experience with customer contact and engagement through multiple channels of communication

Deep understanding of SaaS business models, customer lifecycle management, and customer success best practices

Collaborate closely with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience throughout the customer journey.

5+ years proven experience in a customer success leadership role in the SaaS industry

Strong leadership skills with the ability to motivate and inspire a team towards shared goals

Exceptional communication, presentation, and relationship-building skills

Develop and implement a customer success strategy aligned with the company objectives and growth plans

3+ years of direct people management experience

Lead with an inclusive, collaborative and growth mindset, combined with an organized and disciplined approach to project management

Lead people: lead, coach and develop a small team of program managers.

Employee experience: define the Amplitude employee experience journey and embed our values in all employee touchpoints

Minimum of 10+ years experience in learning and development and organizational effectiveness

Experience as an HR Business Partner preferred

Bachelor’s degree or higher from a major institution or 5 years equivalent management experience

The role leads our Account Management team as Seek’s clientele flow through our pipeline

Experience in leading both internal, remote, and outsourced team members

Our Fulfillment team is continuing to grow and Seek Capital is searching for an experienced leader to scale the team effectively.

Expert in using Salesforce (or similar CRM) to effectively manage a <30-day sales cycle

An ability to partner with other department heads to effectively improve the client journey and experience

Partner closely with Product to offer an ever-evolving feedback loop to deliver increasing value to our existing and future customers

Design and launch critical programs to improve customer experience and operational efficiency

5+ years of operational experience leading customer success teams in high growth SaaS companies,

Experience managing a Customer Success organization (be a leader of leaders)

Proven experience implementing an effective Customer Journey and CS Playbook,

Proven experience building and managing a blended low-touch -> high-touch customer success model,

10+ years of relevant experience – can include account management, account sales, consulting

Familiarity with contract management tools like PandaDoc, Docusign and HelloSign

Prior experience with requirements gathering, project scoping and managing contracts

Developing thoughtful and strategic client success offerings and repeatable deliverable templates which engage clients at crucial points in the client lifecycle

5+ years experience in an agency environment with a mix of web, design, and development

Strong written and verbal communication skills

Strong SW/SaaS implementation project experience

8+ years of experience leading within the SW/SaaS consulting area

Experience of working in a sales-driven organization

Experience with developing local strategies

Strong knowledge on working with business partners

Commercial experience in contracting and negotiations

5 years’ experience or equivalent in program/project management with progressively increasing responsibilities

Prior broad program management experience, with people management responsibilities

Lean management/business agile experience preferred

Customer relationship management/account management experience preferred.

7 yrs experience in management and people leadership roles

Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with clients’ key stakeholders in conjunction with the management team.

Excellent project management and organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines.

Exceptional communication and interpersonal skills to build relationships and effectively collaborate with internal and external stakeholders.

Knowledge of the data and AI industry landscape, competitor analysis, and market trends.

Strong negotiation and problem-solving skills.

Define marketing objectives, target audiences, key messages, and deliverables for collaborative joint KX and partner campaigns to drive in-bound leads.

Coordinate and execute joint marketing campaigns, including events, webinars, digital marketing, content creation, and social media activities.

Exceptional people leadership and culture builder (5+ years of management experience)

Knowledge of and experience with HubSpot and other customer enablement tools and platforms

Develop strategy and workflow to create a best-in-class customer experience once creators are onboarded to LTK.

Provide training and guidance on using the marketplace's tools and features effectively, optimizing their experience, and maximizing their desired outcomes.

10+ years of experience in Customer Success

Experience in coaching entrepreneurs, conducting training and enablement oversight (or building and scaling new programs) is a plus but not required.

Exceptional people leadership and culture builder (5+ years of management experience)

Knowledge of and experience with HubSpot and other customer enablement tools and platforms

Develop strategy and workflow to create a best-in-class customer experience once creators are onboarded to LTK.

Provide training and guidance on using the marketplace's tools and features effectively, optimizing their experience, and maximizing their desired outcomes.

10+ years of experience in Customer Success

Experience in coaching entrepreneurs, conducting training and enablement oversight (or building and scaling new programs) is a plus but not required.

Exceptional people leadership and culture builder (5+ years of management experience)

Knowledge of and experience with HubSpot and other customer enablement tools and platforms

Develop strategy and workflow to create a best-in-class customer experience once creators are onboarded to LTK.

Provide training and guidance on using the marketplace's tools and features effectively, optimizing their experience, and maximizing their desired outcomes.

10+ years of experience in Customer Success

Experience in coaching entrepreneurs, conducting training and enablement oversight (or building and scaling new programs) is a plus but not required.

Exceptional people leadership and culture builder (5+ years of management experience)

Knowledge of and experience with HubSpot and other customer enablement tools and platforms

Develop strategy and workflow to create a best-in-class customer experience once creators are onboarded to LTK.

Provide training and guidance on using the marketplace's tools and features effectively, optimizing their experience, and maximizing their desired outcomes.

10+ years of experience in Customer Success

Experience in coaching entrepreneurs, conducting training and enablement oversight (or building and scaling new programs) is a plus but not required.

Exceptional people leadership and culture builder (5+ years of management experience)

Knowledge of and experience with HubSpot and other customer enablement tools and platforms

Develop strategy and workflow to create a best-in-class customer experience once creators are onboarded to LTK.

Provide training and guidance on using the marketplace's tools and features effectively, optimizing their experience, and maximizing their desired outcomes.

10+ years of experience in Customer Success

Experience in coaching entrepreneurs, conducting training and enablement oversight (or building and scaling new programs) is a plus but not required.